KUU is a young brand of laptop.
We focus on laptop and are committed to bringing customers the best experience with the most affordable price.
We are more and more firm in the pursuit of cost-effective Road, in the continuous absorption of customer feedback growth.
If you like our products and services, please leave a Review and contact us. We will be very appreciated to you.
If you have any questions, please contact our customer service, we will do our best to help you solve the problem.
KUU Official Store Customer Service
WeChat Account: 18174081040
Our logistics services:
In addition to Newegg's SBN warehouse, we also have 2 US warehouses in California.
Even if there is no stock in the US warehouse, don’t worry, we only use DHL Express or UPS to ship from China to the US,
and it can usually be delivered within 3-5 business days.
The Warranty Policy:
Free returns and replacement within 1 month, and free maintenance for non-artificially damaged products within 3 months.
Common problems and solutions for laptops.
1. Question: Why the lap tops are stuck in Bios mode?(The laptop cannot read the hard drive.)
Answer: This is caused by the loosening of the hard disk due to long-distance transportation. You can remove the back cover of the computer and reinstall the hard disk.
2. Question: The laptop is turned on, the power led lights up but the screen is black and there is no display.
Answer: This is also due to the problem of loose video transmission lines caused by long-distance shipped. Need to remove the back cover to reconnect the video transmission line.
3. Question: Why the laptop cannot connect to the Internet after reinstalling the system, there is no sound or Bluetooth is not available?
Answer: After reinstalling the system, some (random) drivers may be lost and some functions cannot be used. Please describe the problem to me via email, and I will send you the corresponding driver.
4. Question: Why the keys are mixed or the language is Chinese?
Answer: Not correct language setting with cause both of these phenomenon. The layout of the British keyboard and the American keyboard is different.
If the language setting is not correct, the keyboard layout will be different from what you want or the language will become Chinese.
Please contact the seller if you need to return or replace.
You can return goods and money unconditionally within 7 days and return goods and money for non-human quality problems within 30 days.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.