Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Thank you for reviewing our store on newegg.
Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us. 

Part 1--------------About Shipping 

Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 3~7 business days based on your location. Please make sure you provide valid physical address when you check out.
If your tracking number is ".......CN" ,such as 'LT634868967CN' that's with United States Postal Service, USPS, please visit this website below to track the information:

http://www.17track.net/


Part 2--------------About Customer Service

You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time. 
Our Tel:(Note: Since there is time difference, if you called us without any response, please contact us through Newegg message. Then we will call back)
Email: keyboardmall@sina.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Part 3--------------Return Policy

We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

Feedback
Returns Policy
402 Ratings (56% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
53.92%
Product
Accuracy
68.35%
Customer Service
Satisfaction
63.88%
Brian C.
Ordered on 1/17/2021
Shipped from China
2/23/2021 10:26:44 AM

When I order from a US company I do not expect the item to be shipped from China. If it would have been mentioned I would have gone elsewhere which is probably why they don't tell you up front.

  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 1/13/2021
Diminished
2/19/2021 6:45:44 AM

Ordered a replacement keyboard for a Dell Latitude E7440. Specs and picture look correct when purchased. The keyboard took a very long time to arrive (OK, Pandemic) but it was a different model keyboard. This keyboard had an additional "/" keys where a large shift key should have been on each side. I found. Considering how long it took to get, I purchased the correct keyboard from another vendor.

  • No
  • No
  • Didn't contact
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Christopher G.
Ordered on 1/9/2021
Keep away. They send a month late
2/16/2021 5:10:10 AM

Bought a new keyboard from them it took over a month and a half. They took a long time to get a response from. When I got it the track pad buttons do not work.

  • No
  • No
  • No
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Kenneth P.
Ordered on 12/31/2020
Laptop fan
2/8/2021 5:37:07 AM

As described

  • Yes
  • Yes
  • Didn't contact
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George C.
Ordered on 8/29/2020
Return policy
2/4/2021 4:33:09 AM

Asked if I could return an unopened product with receipt after the cutoff date. Received an poorly written email, filled with grammatical errors, stating “we reported this to our manager and she don’t agree with your requestion.”

  • Yes
  • Yes
  • No
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Richard N.
Ordered on 11/29/2020
Item took forever to arrive
1/20/2021 1:36:47 PM

The item works fine. It took a 6 weeks to arrive. Had I realized that it was coming from China, I would not have ordered it. It turns out, the same item was available from US vendors for half the price. I was not happy to find this out.

  • No
  • Yes
  • Yes
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Tom H.
Ordered on 12/3/2020
Never arrived
1/13/2021 4:26:51 AM

Never got item. Shows still in China

  • No
  • No
  • No
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Anonymous
Ordered on 11/28/2020
Didn't send the correct item
1/7/2021 8:24:13 AM

It was a month wait to get the item from China. It was the wrong item and it was damaged. Looked like it had been pulled out of an existing computer. I didn't bother to install it to see if it even worked as now I will need to order another one. Even though I returned the item and it was received by them 3 days ago and I still don't have my refund yet.

  • Yes
  • No
  • Didn't contact
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Michael C.
Ordered on 11/24/2020
Item has not arrived
1/5/2021 4:35:28 AM

This item still hasn't arrived and it is WELL after the delivery times, have contacted customer serivce 2 times.

  • No
  • No
  • No
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Mr. L.
Ordered on 10/22/2020
An exact replacement
12/8/2020 7:19:42 AM

An exact replacement for my Dell laptop. Dealing with Newegg.com, will never ever will disappoint you

  • Yes
  • Yes
  • Yes
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Henry T.
Ordered on 10/29/2020
Great keyboard provided by the EGG
12/4/2020 1:36:46 AM

Ordered from several vendors. Newegg was the only one that delivered the propeer keyboard

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 11/14/2020
Not in Pictured Condition
11/30/2020 2:43:31 PM

Picture looks almost brand new. What arrived is heavily worn, to the point where most of the metal is actually blackened with wear. I'm using only the fan, but I suspect it'll fail on me very soon and I'll be in the same boat again.

  • Yes
  • No
  • Didn't contact
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Gary E.
Ordered on 10/20/2020
Cost me money.
11/24/2020 4:44:19 AM

Part took so long to come in customer was irate and I had to repair his laptop at my expense. I will not use NewEgg again to get parts.

  • No
  • Yes
  • Didn't contact
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Johnny V.
Ordered on 10/14/2020
Not Delivered at All
11/19/2020 7:48:27 PM

I have been charged full price; received a receipt with tracking number. It has been more than a month and the status has not changed. Tracking still shows only "Shipping Label Created". No customer service follow up to speak of. Attempts to contact are met with NO REPONSE. Feels exactly like a scam. They should send this product, or refund the money.

  • No
  • No
  • No
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Anonymous
Ordered on 10/25/2020
DON'T WASTE YOUR TIME HERE OR YOU WILL LOSE YOUR MONEY AS i DID
11/9/2020 3:45:34 PM

THE RODUCT WILL NOT BE AS DESCRIBED, IT WILL LOOK USED, AND IF YOU TRY TO GET YOUR MONEY BACK, THEY WILL CHARGE YOU RESTOCKING FEES AND SHIPPING FEES SO THEY WILL KEEP YOUR MONEY WASTE OF TIME DEALING WITH CHINESE, THEY ARE SCAMMERS BY BLOOD.

  • No
  • No
  • No
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Lynn L.
Ordered on 9/22/2020
NONE
10/27/2020 5:11:15 AM

I HAVE NOT RECEIVED THIS ITEM YET! WOULD LIKE TO KNOW WHEN WE ARE GOING TO GET IT? THANK YOU LYNN

  • No
  • Yes
  • No
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Eric Z.
Ordered on 9/17/2020
Everything was fine except the Uno itself...
10/22/2020 7:46:13 AM

Low price bundle, arrived on time (more or less) and everything was fine -- except the Arduino Uno, which seemed to be a dud - the IDE fails doing an upload. Other Arduino units I have never had a (consistent) problem like this. For the low price, I didn't bother complaining, just ordered some units from a different supplier.

  • Yes
  • Yes
  • Didn't contact
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David E.
Ordered on 8/21/2020
everything smooth with no surprises
10/9/2020 5:51:35 AM

I was not disappointed. Replacing a keyboard on an aging laptop. Although not an OEM part, it fit and worked perfectly

  • Yes
  • Yes
  • Didn't contact
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ERIC K.
Ordered on 8/16/2020
Arrived very late, but worked perfectly, seller was supportive throughout
10/1/2020 5:54:36 AM

Originally advertised as 8-15 days delivery, but in the end this took 35 days, with around 32 days in international shipping. Supplier was positive throughout, mentioning delays due to COVID. I am very pleased to have trusted them as, when it landed in the UK, it was quickly in my hands well packaged and in good working order.

  • No
  • Yes
  • Yes
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Jeffrey H.
Ordered on 8/20/2020
Purchase with confidence from Keyboard Mall
9/18/2020 8:24:42 AM

My new Lenovo keyboard arrived in exactly 21 days from the order date. That was faster than the time quoted by the manufacturer for delivery. It was not as fast as I could have gotten it from another US seller, but they listed the same part on two different sites with two different prices, and listed backlit keyboards with the same part number and price as non-backlit keyboards, so I was skeptical to purchase from them. This seller delivers on time and for a great price. If you have a little extra time for shipping from China, I would recommend them. I would also purchase from them again. The key is to have your exact part number and based on my experience you won't be let down!

  • Yes
  • Yes
  • Yes
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