Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

<b>Please confirm if the memory module is suitable for your computer before you order the memory. In order to avoid unnecessary cancellation of orders and refunds.</b>

Please Email us directly for RMA service and other inquiries. Phone may not be answered.

Email: Carina@umkamall.cn

Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

KsiMall is an online e-commerce driven business, we offer a large inventory of high quality computer components and peripherals.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers we're able to use our buying power to get you the best deals.


*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.17track.net/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.



ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.17track.net/
If you can't track it just email us, we will send you the shipping infomation.


We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs


ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.


Thank you for visiting our store!

Best wishes to you and your family.

KsiMall

Feedback
Returns Policy
307 Ratings (71% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
75.90%
Product
Accuracy
77.52%
Customer Service
Satisfaction
72.22%
William T.
Ordered on 12/24/2020
Newegg is the best!
1/13/2021 5:28:50 AM

Surprised that delivery took as long as it did until I saw where it had to come from. (Last purchased an Enermax power supply 7-8 years ago; it’s been a marvel of quality and reliability since then! Not sure what has happened since then, but I won’t make this mistake again!)

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1 out of 1 people found this review helpful. Did you? 
Jose L.
Ordered on 12/15/2020
Taking too long.
1/11/2021 7:48:45 PM

I would not recommend this seller. Ordered my item before Christmas and the tracking info says the only thing done was a label was created. It hasn't even shipped yet. Been waiting a month and item hasn't even left its destination yet. I've requested a refund and nobody has responded. Its been over 24 hours since I've asked. I wish I can give a negitive rating.

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0 out of 1 people found this review helpful. Did you? 
Emily R.
Ordered on 12/19/2020
Delivery
1/10/2021 12:29:12 PM

I understand that deliveries were longer than expected but, I tracked my package and at one time it gave me false hope that the package would've arrived on the 28th of December. It didn't arrive until January 8th. Disappointed in false delivery date being portrayed to what actually occurred.

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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Tucker M.
Ordered on 12/17/2020
Just a cheap mic to look cool
1/9/2021 12:33:29 AM

My desk mount has only lasted a few weeks after that it keeps coming unclipped from the desk. Mic quality is not good.

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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Peter P.
Ordered on 12/17/2020
1/8/2021 6:54:40 AM

I will report more after my first use.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/15/2020
1/6/2021 3:14:57 AM

Arrived MUCH earlier than expected which was a pleasant surprise. Just installed it with a Ryzen 7 2700x and it seems to work and look great.

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1 out of 1 people found this review helpful. Did you? 
Bradley S.
Ordered on 12/18/2020
Late and bad tracking
12/31/2020 1:17:59 PM

So, this is the second time I have ordered from this seller figuring I would give them the benefit of the doubt on a bad experience with the first one. Item was lost... etc. So this time item tracking showed on time, but then just died in Indianapolis. Shows it arrived, then departed, but nothing else. Something is going on with this seller and their shipping.. just read below on other comments. Newegg should step in and penalize sellers that have this kind of performance as it reflects negatively on them.

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2 out of 3 people found this review helpful. Did you? 
Byung J.
Ordered on 12/7/2020
I asked about shipping and they responded in minutes!
12/23/2020 6:24:50 AM

Great customer service, fast shipping across seas, cant complain. Will definitely do business again!

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1 out of 2 people found this review helpful. Did you? 
Pedro S.
Ordered on 12/7/2020
12/23/2020 5:03:06 AM

It’s been 3 weeks since the purchase and the item has not been delivered yet.

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1 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 12/8/2020
Zero Eggs
12/23/2020 12:57:34 AM

Advertised as from US, actually shipping from China. Sat over 24 hours with no update in shipping, seller refunded as lost somewhere.

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3 out of 4 people found this review helpful. Did you? 
Robert H.
Ordered on 11/29/2020
12/22/2020 8:48:38 PM

Seller took a little longer then expected to take payment but once they did shipping was faster then I had anticipated

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Chad L.
Ordered on 11/30/2020
Shipping issues but they fixed it fast
12/17/2020 8:01:16 AM

I never received the item due to a shipping issue but they investigated and refunded my payment quickly. Seem to be a reputable and responsive group to me!

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1 out of 1 people found this review helpful. Did you? 
Mateo A.
Ordered on 11/30/2020
Lost item
12/17/2020 3:20:11 AM

My item got lost shipping and I was worried because it was a really expensive item but in the end they found it and gave me the money back

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0 out of 1 people found this review helpful. Did you? 
Christopher F.
Ordered on 11/8/2020
Never shipped item
12/16/2020 2:52:52 PM

told me for a month that they had shipped the graphics card that I bought but never did. don't trust this seller.

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2 out of 3 people found this review helpful. Did you? 
Frank E.
Ordered on 11/21/2020
Be warned
12/15/2020 6:01:56 AM

I recently attempted to purchase a video card for a project . I say attempted because even though the tracking says the item was delivered it never arrived. Numerous attempts to get the item met by run arounds. Looks like I am getting a refund however I really needed the item. Funny thing is it stated it was delivered on Nov 25th but I was not billed for the item till Dec. 1st. Was this a simple mistake? Who knows but this is the first time I've ordered from Newegg and my order hasn't arrived before promised and in perfect working condition. I have given one extra egg on this because they did say they were issuing a refund but we shall see How long this takes.

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1 out of 1 people found this review helpful. Did you? 
Erland E.
Ordered on 11/27/2020
No complaints
12/14/2020 5:57:52 AM

Just a satisfied customer.

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Did you find this review helpful? 
David M.
Ordered on 11/22/2020
Product is good so far
12/8/2020 9:04:49 PM

However it came all the way from china. Long wait. Not looking forward to waiting for a replacement if this one breaks

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  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 11/21/2020
Came early
12/4/2020 8:58:46 PM

Seller is in China, came earlier than scheduled. Tracking could be better but is out of sellers control. Would do business again.

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Did you find this review helpful? 
Anonymous
Ordered on 10/27/2020
Had A Very Pleasant Experience Ordering From KsiMall
12/2/2020 3:28:34 PM

Seller is based in US, but my order shipped from China arriving in 3 business days. Unfortunately, the tracking number was useless, showing as having yet to ship after the package had already arrived. Communication with vendor was friendly and his response ended up being accurate and helpful. Recommended.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 11/12/2020
Great job getting it shipped. Documentation is worthless.
12/1/2020 4:32:16 AM

For the price it’s ok. You must have phantom power. The USB adapter is very cheap and the mic cable comes unplugged by its own weight. I would recommend a usb Mic cable or just direct connect to sound card or mic input. It took a bit of effort to get it working right with no help from documentation. I am getting good results and sound quality is acceptable for live streaming. I gave it 4 stars as it met my expectations. Can’t complain about the price and I received it before the promised date.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
 
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