We are passionate and pride ourselves in being able to provide top quality LED lighting solutions at a affordable prices to our customers.
Our contact info:
10012 S Mandel St
Plainfield, IL 60585
We want you to be satisfy with your purchases, if for any reason that you want to return your purchase for refund within 14 days. Please call or E-mail us for authoized return number.
To be eligible for a return, your item must be unused and in the same condition that you received it. Missing sticker, cut wires and any alternation can not be returned. It must also be in the original packaging.
A 15% restocking fee may apply for items that can be resale but not in new condition.
Consider using a trackable shipping service or purchasing shipping insurance
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.