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44 Ratings (82% Positive) 

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On-Time
Delivery
100.00%
Product
Accuracy
86.49%
Customer Service
Satisfaction
90.00%
Kingrat_67
Ordered on 11/26/2021
Always great customer care & response!
12/14/2021 10:00:30 AM

I have nothing but praise for Newegg! Been working with them since 2000 after an IT buddy turned me onto them. Always got a deal just a button away!.

  • Yes
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  • Didn't contact
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Bruce Bates
Ordered on 11/8/2021
excellent.
11/16/2021 12:44:09 PM

I just wish that he had 2 of them, so I could order a pair of them.

  • Yes
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Dean N.
Ordered on 3/30/2021
Good Seller
4/13/2021 9:26:19 AM

Good Seller and Good Lap Top Battery

  • Yes
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Ryszard Z.
Ordered on 9/18/2020
Great!
10/2/2020 12:36:28 PM

They product was delivered as advertised. I am satisfied with the service and product.

  • Yes
  • Yes
  • Didn't contact
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William T.
Ordered on 4/19/2020
Horrible
5/20/2020 12:49:48 AM

Brightness could not be adjusted, USB ports don't read, track pad did not track, and just overall not at all what it should have been even by being refurbished.

  • Yes
  • No
  • Didn't contact
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John C.
Ordered on 3/31/2020
5/5/2020 11:20:00 AM

The original system purchased was sent with a European keyboard instead of a US one. After sending a note for support, I was told, essentially, "no problem. We'll take care of the issue." After reboxing and shipping, got the replacement back in about a week and it was exactly as expected. Great service and great turnaround.

  • Yes
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DENNIS C.
Ordered on 4/18/2020
M4700 CDR
5/4/2020 9:52:49 AM

Works prefect, thank you.

  • Yes
  • Yes
  • Didn't contact
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Ty A.
Ordered on 4/17/2020
5/1/2020 12:52:57 PM

I did not have any difficulty getting the item. It arrived on time and in visibly good condition. Upon installation however, the battery would not charge beyond 18%. Because of this, I had to return the battery. I am still waiting for my refund.

  • Yes
  • Yes
  • Didn't contact
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ANGELA O.
Ordered on 2/27/2020
I WOULD BUY AGAIN
3/12/2020 2:03:13 PM

the product came as described and quicker then they told me, this was not my first purchase from New Egg, I have bought computers and other parts in the past and with there service and quality of products ordered I would be happy to order again, parts went in easy and the computer quickly updated,

  • Yes
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Theodore F.
Ordered on 6/24/2019
Mr.
7/1/2019 10:57:31 PM

Easy transaction. Fast delivery! Received as described.

  • Yes
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Benjamin N.
Ordered on 3/29/2019
Good
5/18/2019 12:55:10 AM

Everything was fine except the order number they gave me didn't exist with USPS, so I had no idea if the item was even shipped or anything. But besides that, all good.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 4/19/2019
LAPTOP RECEIVED NOT AS REPRESENTED IN SALE DOCUMENTS.
5/6/2019 5:29:14 PM

No I would not recommend to others .The item I purchased was very expensive for refurb and did not have the components in it as ordered . Per NEWEGG customer service recommendation I called them but had trouble understanding not one , but 2 different people in customer service . I think they were Eastern Indian , Pakistani or ? and talked very fast .. I sent them an email and have heard nothing!. I will be calling NEWEGG for a FULL refund for this laptop in next day or so.

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William S.
Ordered on 3/8/2019
False advertising....used item
4/2/2019 7:40:51 AM

No where on the description does it note that these are used...

  • Yes
  • No
  • Didn't contact
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Jesse G.
Ordered on 1/7/2019
Professional & Prompt Problem Solving
1/26/2019 10:10:03 PM

I purchased a refurbished Dell XPS 15 from this seller, and the computer was exactly as described, and worked great! However, there was a problem with the charger that would not let it charge the computer while it was on. I notified the seller of the issue, and they responded quickly with multiple options for how we could go about fixing the problem. After contacting Dell and determining that the issue was likely in the charger transformer, I asked if they could send me a replacement charger, and they sent one quickly. This seller has nice refurbished products, and is willing to work with you through any problems. Comes recommended from me!

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Anonymous
Ordered on 3/12/2018
computer works fine
4/11/2018 10:27:01 AM

arrived as described

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disappointed
Ordered on 9/12/2014
Didn't ship what advertise
11/23/2014 5:32:17 PM

They technically couldn't configure the laptop as described, so they shipped a different laptop.

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1 out of 1 people found this review helpful. Did you? 
TL
Ordered on 7/7/2014
Great customer service
7/11/2014 9:52:16 AM

we had an issue on delivery that required us to request an exchange. seller was exceptionally prompt and understanding of the problem and was more than willing to assist in resolution. It is a welcome experience when a seller is willing to work with a buyer on a potentially bad experience and simply make it right to the best interest of all involved.

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