I.T. Surplus Liquidators was founded in 1996 with one goal in mind; to assist clients by offering a cost-effective solution for their computing needs with our large inventory of Laptops and laptop parts. We at I.T. Surplus Liquidators pride ourselves in helping our customers by providing competitive pricing and excellent customer service.

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Returns Policy

All items purchased in error or not needed will have 25% restocking fees assessed from the purchase price plus shipping to the customer is non-refundable. All items will be refunded in full if we cannot exchange it to a similar laptop. In case if we have a replacement laptop but the customer still wants a refund we will charge 25% restocking fees.
Please do not purchase the item unless you agree to our return policy.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%
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