Who we are
Longer 3D was founded in 2014 by innovative experts from “The Thousand Talents Plan” and scientists from MIT. We are one of China's pre-eminent high technology companies focused on providing comprehensive 3D printing solutions for global users.
As a leader in the industrial 3D printer field in China, we have developed an independent R&D center with an advanced laboratory, own 50+ patents, 28 authorized patents, and acquired the British companies RepRapPro and maker8.com
Own factory with 5000+ sqm places for producing & office, with over 200+ employees.
Longer with 4 main products range: Laser Engraver, Consumer 3D printer, Industrial 3D printer, related New Materials for aerospace, automotive molds, biomedical, architecture, jewelry design, education and training, etc.
Cerficication: FCC, CE, RoHS,UL, ISO etc.
Our customers all over the world, main market in Europen, North American, South American. Global Warehouse 13+ places, help you save risks and faster shipping.
Our mission is With Longer, make it better. means with Longer’s products, make your items better!
Welcome to contact us for WIN-WIN cooperation!
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RETURN POLICY
Return Policy
We accept returns up to 30 days after received, if the product is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We accept returns up to 30 days after received, if the product is malfunction by manufacturer.
Support Policy
In the event that your order arrives damaged in any way, please email us as soon as possible at support@longer3d.com with your order number and photos or videos of the order’s condition. Or reach our support page to fulfill the form with more details. We will address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@longer3d.com.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.