For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Welcome to Newegg!Thanks you for you business with LUOM on Newegg.

【About LUOM】
LUOM on Newegg is an online 3C electronic and outdoor product marketplace dedicated to providing you with an online shopping experience that is easy and convenient at amazing prices. With a wide array of products ranging from 3C electronic to outdoor product .LUOM on Newegg is your one-stop-shop for 3C electronic and outdoor product .
Today, we are a continually growing company striving for uncompromising quality and top notch service. Our goal is to provide our customers with the highest quality merchandise for their dollar.
Value At LUOM, we add value into every product we sell. Value isn't necessarily the lowest price: it's a fair, competitive price for top-quality product. We control costs in every facet of purchasing, distribution, sales, and marketing. We sell direct to end users, through online auctions, and to distributors, effectively eliminating a layer of middlemen.
Quality This is one word that means a lot to us here at LUOM. We know what buyers on the internet want: worry free, well designed products at a great value with speedy delivery! We purchase all of our products to the highest standards, ensuring they utilize only the finest materials, and are manufactured to last.
If you have any question, click “Email This Seller” button above.

【About LUOM Shipping】
We will ship your orders within 1-3 business days after the payment finished.As soon as it ships, we inform you shipping details, including a tracking number.
In most times item will reach most of the countries within 7 to 19 working days. But we are so sincerely hope you can receive your item as fast as possible. If you feel it is too long time to receive your item, please send message to us first. We will try to solve any problem.

Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday,weather,local post,local natural disaster&Custom passing. If it is delay by these reason, pls contract us first before leave the bad feedback.

【About LUOM Return Policy】
We accept return or exchange within 14 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,
we accept return with 15% restocking applied.

【LUOM online Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
If you have any question, pls sent eamil to us :GJY48886NG@163.com

Feedback
Returns Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Luom Electronics Store on Newegg
. Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
. All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
. Return must be requested on Newegg Return Portal with the correct Newegg order# and product

Additional Return Requirements and Policy:
1. All returns on our Newegg Global orders are handled and managed by Newegg through Newegg return portal. Please follow instruction online via your Newegg account order history or contact Newegg Customer Service for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled and managed by Newegg. RMA# will be issued after Newegg Return Center receives, inspects, and processes your return. Newegg will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact Luom Electronics Store for any questions regarding your orders or the products we are selling on Newegg.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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