All returns must be authorized and include RMA# provided by us.
RGA must be requested withing 30 days of arrival.
Products must be in sellable condition and in the original packaging received (refunds exclude shipping fees).
Defective products returned within 30 days will be replaced at no cost. We will pay for the shipping expenses on replacement products.
Non-defective returns are subject to a 10% restock fee. Original shipping will not be refunded, and return shipment costs will be at the buyer's expense.
Un-Authorized returns are subject to a 40% restock fee and buyer will be responsible for all shipping costs.
After 30 days please call the manufacturer for defective returns/warranty coverage.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.