Shop Confidently with 30-Day Hassle-Free Returns
Feedback
Returns Policy
25 Ratings (44% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
48.00%
Product
Accuracy
52.00%
Customer Service
Satisfaction
37.50%
Craig Gruber
Ordered on 4/1/2022
I feel like we were scammed! Also, never receive the refund that promised!
4/29/2022 3:55:40 PM

I feel like we were scanned, due never receiving the product. We reached out to the company and they promised us a refund in 3-7 business days (which was never received). Then we did another email to new egg requesting a investigation and refund, and once again the product never arrived and still no refund. I will never recommend your company, and/or place another order from you! I feel like you want a good reputation; however, your customer satisfaction doesnt hold up to high standards.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 4/2/2022
Seller kept on changing the shipping number and it said it was delivered before I even placed the order.
4/19/2022 8:12:12 PM

No. Doesnt give any clear answers and messed with my shipping number.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 3/10/2022
Bad customer support, didn't give correct tracking number
4/15/2022 12:26:05 PM

When I ordered from the seller and received the tracking number a month ago, it showed Status not available. When I emailed asking about an estimated delivery date, the only response i received was "your order has been send ,and you will receive it soon ,As for the logistics order number, it will be updated the day before the receipt of the goods ,so don't worry". I figured i'd be patient and wait a few more days. Skip to today I check the order again and notice the tracking number has changed and shows as delivered three weeks prior to typing this. Would not purchase from again. Requesting a refund.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 4/2/2022
Bogus Tracking provided. Item not received
4/15/2022 7:17:41 AM

Item was purchased on 4/2/22. Tracking shows the item shipped on 3/30/22 and received on 4/4/22. Did not respond to inquiry. Had to push the refund through new-egg.

  • No
  • Yes
  • No
Did you find this review helpful? 
Anonymous
Ordered on 3/7/2022
MGRL Official Store has terrible service!!
4/12/2022 12:05:02 PM

I would not recommend this company to my worst enemy. I order a power supply from them and never received it. When I email them, they quit responding to my emails. When Newegg requested a replacement, they denied it. It has been over a month and have not received from them. DO NOT ORDER FROM MGRL.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 3/7/2022
Not a good vendor
4/11/2022 2:26:03 PM

Newegg; please remove this company from your list of vendors. I should have done my homework prior to ordering items from this company to see all the negative comments against them. They are not very reputable. I would not recommend this company to anyone. I ordered 16G of RAM, 30 days later, still waiting. Tracking status only says, "waiting for carrier pickup". I highly doubt it's taken USPS 30 days to pick up two small sticks of RAM. I'm pretty sure this company is nowhere near the US like they claim to be. I'm pretty sure they reside in China, and not the big-city part of China. It seems like they reside at the edge of the earth where communication is done with 2 cans and a long string. And... "Hello dear friend, your package is on its way"... that's it? Asked them for status again and... "Hello dear friend, there seems to be troubles with your package...", you think!? Really? How about giving me some insight on what is wrong with the package. I ended up going to another vendor to purchase the RAM I needed so I could get the computer build finished for kids that needed it for school. Please, for your own good, stay as far away as possible from MGRL, unless you like donating money to total strangers that is.

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 3/25/2022
4/5/2022 3:38:49 AM

10 days later and my item still hasn't shipped. Garbage seller.

  • No
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 3/22/2022
Efficient
3/30/2022 12:13:13 AM

Things are well packaged and not damaged

  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
Miranda G.
Ordered on 3/22/2022
Shipping is fast
3/30/2022 12:04:45 AM

Merchants communicate well

  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
Robin G.
Ordered on 3/23/2022
good service
3/29/2022 7:57:21 PM

Merchants communicate well

  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 3/23/2022
Fast logistics
3/28/2022 6:50:58 PM

Fast delivery, received the goods in 5 days

  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
jeongtae k.
Ordered on 3/9/2022
Quick shipping, excellent service, as described
3/18/2022 8:34:05 PM

Quick shipping, excellent service, as described

  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
Benjamin C.
Ordered on 3/9/2022
Good quality!
3/18/2022 8:23:51 PM

Good quality!

  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 2/25/2022
Seller would respond but not to actual questions
3/17/2022 6:51:32 AM

Item shipment information incorrect wrong tracking number, label does not show the business name even on it for the one advertised here. Came from another company all together. When contacting seller calls you dear and does not answer your tracking information questions on getting the actual tracking number, just says all will update on delivery. Got it delivered to me 12 days after they marked it shipped. Never updated to the actual tracking number. Item itself was as described.

  • No
  • Yes
  • No
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 3/7/2022
Poor Shipping Practices
3/13/2022 7:13:14 AM

I ordered the item a week ago. I have been checking periodically to see when it shipped and all it showed was that the label was created and that it was awaiting carrier pickup. A week later, it shows up on my doorstep from a book store? This is frustrating because i tried to contact the seller and their response was "Hello ,dear friend ,your order has been send ,and you will receive it soon ,As for the logistics order number, it will be updated the day before the receipt of the goods ,so don't worry~" Even after it arrived, it never showed that it had been picked up. in the meantime, i really thought it was never going to arrive so i bought another case at another retail computer store, so now i have an extra. TLDR- Something is broken with their communication skills. I would never recommend buying from this seller again.

  • Yes
  • Yes
  • No
4 out of 6 people found this review helpful. Did you? 
Ryan P.
Ordered on 3/4/2022
7 days after the order, still no tracking
3/11/2022 5:17:31 PM

All of the other parts I ordered from Newegg arrived on the 4th day. This seller sent me an email that day saying the order was sent and not to worry. Now it's been another three days and I still don't have tracking. I sent them a message asking for tracking and they replied the next day saying only 'hello I will check the information for you' followed by nothing for 7 hours. Newegg said this seller ships from the US, which is the only reason I picked them. Is that a lie?

  • No
  • No
  • No
4 out of 4 people found this review helpful. Did you? 
Andrew
Ordered on 2/22/2022
Item listed as "In Stock" Took 2 weeks to ship.
3/10/2022 2:51:03 PM

Don't mark things in stock if they aren't. Scummy.

  • No
  • Yes
  • No
2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 2/17/2022
Not very good.
3/8/2022 5:06:33 AM

I don't recommend this seller. They were slow to do anything and when I asked if it had shipped they said "yes." it updated to shipped 2 days later after nothing for 2 weeks. Then a few days later the item was refunded. It looks like it was shipped to the wrong address. Just sad what some companies pass off as customer service. This was a gift that is now several weeks late.

MGRL Official Store Response:
The logistics shows that the package has been lost, and the local post office has been contacted for processing. They will re-delivery, but I will refund you first. sorry for the trouble to you ,I will attach the proof of the refund, please check the account information in time
  • No
  • No
  • No
4 out of 4 people found this review helpful. Did you? 
Garry P.
Ordered on 2/17/2022
Did not receive item
3/8/2022 4:51:03 AM

Shipped to wrong address. Seller seems shady

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 2/16/2022
Wrong item but was an upgrade from what I ordered.
2/25/2022 11:24:14 PM

I'm guessing they sold more then they had in stock so they just sent out the closest thing to it, the item I received was better than what I ordered so no complaints from me.

  • Yes
  • No
  • No
0 out of 2 people found this review helpful. Did you?