Shenzhen Zhixing Science and Technology Co. Ltd. was established in the beautiful coastal city Shenzhen. The company is a manufacturer with R&D and sales undertaking OEM/ODM orders abroad in consuming electronics products, such as Hoverboard, skateboard, kick scooter and so on.
We are committed to becoming an intelligent travel industry leader. JIALIKE is the predecessor of Zhixing, We follow the pace of market always and launch series of different styles of two wheels balancing scooter from the end of 2014 and has a great development in this line in 2015. What’s more, we have got the patent authorization from CHIC, who is the owner of the scooter patent, and we are the only appointed CHIC Production Base in Shenzhen. In 2016, the CPSC and the National Quality Inspection Bureau came to our factory for safety and quality inspection. They highly appraised our workshop management and quality control. CCTV 2 also shoot the news in our factory for offering a good example to scooter factories. Our products successfully pass UL2272, CE by TUV and RoHS by SGS.
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Megawheels Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Megawheels Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is responsible for return shipping expenses if the product has no defect and customer want to return it for no reason.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
6. Upon our acceptance of the merchandise in like-new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Megawheels Store will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.