Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service. MengChu Store specializes in DIY Computers assembly products. Our goal is to provide best prices, unbeatable service and build lasting relationships with individual customers, corporate clients and resellers.Customer always comes first! We care about customers’ experience shopping with us; please always let us hear about your concerns, and we will definitely help. From raw materials to final product production, we have established a strict quality control process to ensure the quality of our products.We are committed to providing customers with advanced, high-quality products, while giving customers comprehensive pre-sales, sales, after-sales service.If you liked our products and services, a positive feedback will be appreciated; however, if you have issues with our products and services, please feel free to address it to us and we will be more than happy to troubleshoot your issues and provide the best solutions.
SHIPPING: We ship your orders within 2 business days after the payment cleared. In most times item will reach most of the countries within 5 to 15 working days.We are so sincerely hope you can receive your item as fast as possible. If you feel it takes too long time to receive your item, please send message to us first. We will try to solve any problem. Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday, weather, local post, local natural disaster&Custom passing. If your item is delayed by these reasons, pls contact us first before leave the bad feedback.
TRACKING: You can track your order with tracking number on www.usps.com or www.17track.net
RETURN & REFUND: We accept return or exchange within 30 days after package delivered. Full refunds are given only in the case of non-functional products. Customer is responsible to pay shipping costs on all returned items. **Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP. ****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
ABOUT WARRANTY For NEW Items, We offer 90 days satisfaction guaranteed warranty which include 30 days refund period and 90 days replacement period. For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us). Return to US address not China. Warranty Limitations: . Improper maintenance . Improper use or installation . Unauthorized modification or repairs
FEEDBACK: If you have any question when you received the item, please feel free to contact us to get a solution first. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. To make customers 100% satisfaction is our business goal. please contact us for resolutions before leaving any negative feedback. (leaving negative feedback can't solve any problem) We have a professional service team here ready for you.If you are content to our service, pls be kindly to leave us a positive feedback, we will do it better in the future, thanks ! Please contact us if you want to buy lots of items, we can provide you a discount ! The more you buy ,the more you save !