shipping Holiday Shipping Details & Extended Holiday Returns
Welcome to meross Authorized Store at Newegg. If you are a new customer, we highly recommend you read our store policy.

Store Policy:
1. All of our home smart products can fully support Apple Homekit, Google, Alexa and SmartThings. We have obtained all official certifications, and worry-free shopping is our goal.
2. We signed the Price Match program for all our customers. We guarantee the lowest price compared with Amazon, Costco, Walmart, Home-depot, Best-buy, etc. Please reach us if you need assistance with price match or any questions at support@achhago.com
3. All our customer services are located in Boston MA, If you have any other questions or just need a bit of help, please do not hesitate to reach out. We guarantee all responses are from a REAL person. In order to provide fast and efficient services to all customers, we do not use robots or other smart programs.
4. We only using 2 different carriers, Shipped by Newegg and Shipped by meross.
(1) Shipped by Newegg: We have inventory on all 3 Newegg warehouses in the U.S. The system will choose the closest warehouse ship to the customer.
(2)Shipped by meross: We have a small inventory in our Boston warehouse. We guarantee to provide the tracking information within 12 hours after receiving the order. Dropped off the package within 24 hours after receiving the order. (Weekday hours)
5. We have the same return policy as Costco. Please contact our customer representative if you need any assistance. We will order a much better return policy than Newegg.

Due to the impact of COVID-19, some of our customers are experiencing longer than usual delivery time. If you did not receive your order for more than 7 days, please contact our customer service, and we'll find a solution for you.

Please contact us(seller) directly if you need to cancel your order. For best service, we will ship your order within 12 hours. After your order is shipped, it is hard to take it back. If you have any requests for an order, please contact us(seller) directly instead of Newegg customer service. We have real people who can assist you as soon as possible.

* We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
* If any questions about your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

About us

meross makes your life smarter. Control your Garage door, Bulbs, Lights, Switches, and even more through Apple Siri, Alexa, Google Assistant, and IFTTT.

Today, meross is one of the best sellers on Amazon, Walmart, Newegg and Homedepot for some product lineups, for example, smart plugs, smart bulbs, smart switches, smart surge protectors, smart garage door openers, and smart radiator thermostats. meross is compatible with Apple HomeKit (Siri), Amazon Alexa, Google Assistant and IFTTT. The meross product line is renowned for simplicity, ease of use, and stability.

Contact Info
Website: http://www.meross.com
Customer service: 857-333-7968
Support Email: support@achhago.com
Office Address: 378 Congress St, Duxbury, MA 02332
Meross Authorized Store
  • MEROSS AUTHORIZED STORE
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    106Ratings(89% Positive)
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