My Goods Seller Profile

We understand that returns and exchanges can often be a hassle. That is why we try to make things as easy as possible for our valued customers. Please contact us through the Newegg Messaging System or create a formal return request through your Newegg order history details. After 30 days you can use your manufactures warranty if one is included with the product purchased. Returns may be subject to a 15% restocking fee. Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase as manufacturers often will only accept items with original packaging.
All returns must include the following or it will be rejected and may be returned back to you at your cost:
. Product purchased from My Goods
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on original retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order

The following electronics items must be returned within 15 days of receipt in new condition:
• Computers
Computer hardware, new, unused and not password protected
• Printers (including 3D printers)
• Camcorders
• Digital cameras
• GPS units
• Digital music players
• Tablets
• E-readers
• Portable video players
• Drones
The following items may be returned within 30 days of delivery:
• Books must be returned unused and unmarked.
• CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened.

Not available for return:
• No returns for software delivered by email.
• Computer software must be returned unopened
• Video game software
• All gas powered items
• Plants and food items
• Used items, including ink and toner cartridges that are opened, books, personal items, tools
• hazardous items
• some health and personal care items.
We do not accept opened motherboards that have "bent pins". ALL motherboards are factory sealed, brand new, and will never, ever ship with bent pins. Any motherboard returned with "bent pins" or damage will be refused and eligible for return to customer with no refund.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.