Welcome to NEO, a expert in home security.

Established in 2002, Shenzhen Neo Electronic Co., LTD is a high-tech enterprise which focuses on the research, design, manufacture and sales of network digital product. And it is one of the earliest professional manufacturers of IP Camera in China. We mainly provide indoor wireless IP cameras, wireless outdoor IP cameras, mini PTZ IP cameras, dome IP cameras and outdoor PTZ IP cameras etc.. Neo is making improvements in worldwide security solutions and to your everyday life.


Shenzhen Neo has achieved many patents and passed National quality inspection department’s Certificate and some international Certificate – CE,FCC, Rosh etc. Using well-equipped factory facilities and employing highly trained personnel, we have built up an excellent reputation of supplying high quality and competitively priced products to all buyers. Our product are widely used in many fields, such as home, school, baby monitor, office, warehouse, chain store, bank, kindergarten, school, hospital, public security, and so on.


NEO has its’ own brand: “NEO Coolcam”. Also Neo can provide OEM and ODM service for our new and old clients. NEO is committed to serve you better with excellent service and high quality product.

Feedback
Returns Policy
23 Ratings (74% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
82.61%
Product
Accuracy
82.61%
Customer Service
Satisfaction
76.92%
Rory H.
Ordered on 3/9/2021
Lots of promise no results
4/23/2021 7:50:08 PM

I ordered a POE camera, Ad said ships from china, expect delivery in 5 to 32 days. Received tracking number and shipment notice (in Chinese. yeah google translate). Waited 35+ days. I then asked for status. asked to wait. for confirmation no answer. Total wait time from time of purchase over 45 day. Now asking for a refund. New Egg customer support is VERY GOOD. Third party seller unable to deliver, and unable to keep me informed.

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Gala B.
Ordered on 12/20/2020
Fast shipping
2/12/2021 8:39:01 AM

Really fast shipping, well packaged. Great item

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 1/15/2021
Motherboard DOA
2/8/2021 10:46:49 AM

Product came poorly packaged. Pretty sure it was used. Product box was very weathered and not sealed. Screws for the included heatsink adapter were missing. Antistatic bag containing the system board looked used and was not sealed. Plastic bag containing the back plate was torn open. Worst of all, the product was DOA.

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1 out of 1 people found this review helpful. Did you? 
Kristen M.
Ordered on 12/19/2020
Nice quality
1/26/2021 9:00:39 AM

Packaged nicely, definitely giftable. Everything came as described, nice quality. Would buy from them again.

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0 out of 1 people found this review helpful. Did you? 
Kristal N.
Ordered on 12/22/2020
Great Seller
1/26/2021 8:57:06 AM

Shipped in nice packaging. Nothing bent broken or destroyed. No extra unnecessary package.

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0 out of 1 people found this review helpful. Did you? 
Kari S.
Ordered on 12/23/2020
Great seller
1/6/2021 10:54:38 PM

Great seller, great communication!

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0 out of 1 people found this review helpful. Did you? 
Lena S.
Ordered on 12/24/2020
Fast shipping
1/5/2021 3:39:20 PM

Fast shipment and accurate description

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/22/2020
Great product and price
1/4/2021 6:33:40 PM

Just as described and adorable ornaments. They showed up on time and the transaction went well.

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0 out of 1 people found this review helpful. Did you? 
Sandra B.
Ordered on 12/19/2020
Good quality item
1/2/2021 2:54:48 PM

My item was just as described. I love it!

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0 out of 1 people found this review helpful. Did you? 
Claude P.
Ordered on 10/11/2020
Optic
11/13/2020 11:26:45 AM

Good quality product, attractive design. Only negative is the attachment clip is a little soft on my monitor.

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0 out of 1 people found this review helpful. Did you? 
Scott R.
Ordered on 8/22/2020
Never shipped
8/28/2020 7:05:58 AM

Label was created 2 days after the order and never shipped.

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2 out of 3 people found this review helpful. Did you? 
Carlos T.
Ordered on 8/8/2020
Do not buy from this seller
8/13/2020 10:00:12 AM

No response to any emails or refund requests they will take your money and never ship the product. Ignore and avoid all items from this seller!

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4 out of 5 people found this review helpful. Did you? 
Robert R.
Ordered on 7/15/2020
Don't buy from this seller
8/7/2020 4:45:47 PM

Item never shipped, I reached out to Newegg for assistance and they contacted the seller on two different occasions and the seller did not reply. I filed a claim to get refunded and the seller never replied to the claim. I still have not gotten my money back over a month later. AVOID THIS SELLER.

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5 out of 6 people found this review helpful. Did you? 
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