The only pitfall to online ordering is that you do not see the product live when you place your order. We understand this aspect of e-commerce and provide a 30-day return policy. If the item does not live up to your expectations, simply request an RMA form and we'll help you find what you need. The RMA form (Return Merchandise Authorization form) will be sent to you via email. Simply send the item + form back to us in the mail. Our return policy is for exchange or refund within 30 days. You can exchange for same item or different merchandise. Our store offers free shipping on the initial purchase. Buyer is responsible for return shipping. The item that you are returning must be in original condition. No warranty is offered past the 30 days, however, many of the items we stock do have a manufacturer warranty. You can contact manufacturer for additional warranty information.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.