Netyorker Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Netyorker
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Netyorker
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Netyorker will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Netyorker.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Netyorker will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
Netyorker can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
Additional Seller Return Policy
Defective or Incorrect Items (DoA Policy)
We have a 30 days return policy, see details below.
If you receive a defective, damaged, or incorrect product, contact us within seven days.
We'll arrange for a replacement or refund and cover the return shipping costs.
Under the DoA Policy, customers benefit from a 1-year warranty, and no restocking fee will be applied for returns due to defects, damage, or incorrect items.
Warranty Exclusions
Our 1-year warranty does not apply if:

- The product has been subjected to normal wear and tear.
- The product has been mistreated, mishandled, improperly installed, or configured.
- The product has been subjected to accidents, lightning, power surges, incorrect electrical voltage, or any electrical stress.
- The product has been altered or modified.
- The product was sold "as-is" with any cosmetic or functional flaws communicated to the customer prior to sale.
Final Sale and Non-Returnable Items
Certain items are final sale and cannot be returned.
This includes products sold "as-is," services, software, licenses, special orders, and consumables like batteries and ink. Non-returnable items will be clearly marked in the product listing.
Return Process

1- Complete the RMA form within one year of purchasing the equipment.
2- Our dedicated customer service team will contact you for additional details and provide a shipping label if applicable.
3- Properly package the equipment to prevent damage during shipping.
4- Return the equipment to Netyorker using the provided shipping label within 30 days of the return request being approved.
5- Await confirmation of hardware arrival at Netyorker and allow two business days for credit to be issued or a replacement to be sent.

Restocking Fee
A 25% restocking fee applies if the product is returned undamaged, in its original condition, and not due to defects, damage, or incorrect items. Upon receiving the returned item, we will verify the serial number, retest the unit, and then issue your refund.

Refund Processing
Refunds will be processed immediately upon receiving, verifying, and testing the returned product. Depending on your payment method, it may take up to 5 days for the funds to appear in your account.

Trading Card Standard Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Trading Card Used Item Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.