Established 2009 in Los Angeles, California – Nixeus Technology Inc. is an American company, brand and manufacturer specializing in computer monitors, peripherals and consumer electronics. Our products are trusted and used by consumers worldwide. Founded by executives with extensive knowledge and experience in the consumer electronics and PC gaming industry – we are committed to producing premium quality products to create an immersive experience for competitive gamers, entertainment, content creators, business and productive applications.
Please visit our website regarding customer service and our products' warranty policies. We inspect all product returns and if the item is found not defective according to the manufacturer's warranty policy, item is not in like new condition, or if there are missing things from the original item, we may apply a 15% restocking fee before processing your refund.
Warranty and Customer Support E-mail: firstname.lastname@example.org
NOTE: Returns and Refunds are not accepted for Personal Hygiene products that are used or opened due to public health policies.
For Return Merchandise Authorization Requests Please contact:
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.