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15 Ratings (67% Positive) 

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On-Time
Delivery
80.00%
Product
Accuracy
86.67%
Customer Service
Satisfaction
87.50%
Susan M.
Ordered on 4/12/2020
Still waiting
5/7/2020 9:48:48 AM

I'm still waiting for it to come from "China" if I had known it was going to take a month, I would never have purchased

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Anonymous
Ordered on 4/14/2019
message for all Western buyers from this seller ;)))
5/1/2019 8:16:01 AM

To avoid confusion or misunderstanding use theis link to track your order - https://ecommerceportal.dhl.com/Portal/

OAKEN Response:
Dear Customer, Thanks for your valuable opinions. it will help more other clients. Customer satisfaction is our goal and We will continue to improve our service. Thank you and best regards, The OAKEN Team.
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Russell D.
Ordered on 10/9/2018
Recommended Seller
11/5/2018 7:41:39 AM

Exactly as described but saved a bunch of money. Received faster than expected.

OAKEN Response:
Dear Russell, Thanks for your valuable opinions. it will help more other clients. Customer satisfaction is our goal and We will continue to improve our service. Thank you and best regards, The OAKEN Team. Thank you and best regards, The OAKEN Team.
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  • Didn't contact
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Anonymous
Ordered on 9/14/2018
Some difficulty was had
10/21/2018 12:47:56 PM

I received the phone and the screen was cracked. I sent it back, and they had the item in their possession for about 5-8 days before sending me an incredibly confusing message. I called new egg and there is now a new one coming in the mail. Since OAKEN is based in china, each shipment takes about 10 (business) days each way. I haven't recieved the new item yet, and it has been a little over 5 weeks since the inital purchase.

OAKEN Response:
Dear Anonymous, Many of our orders can arrive within five days.We will use the fastest DHL express service. We have not received your tracking number. So we can't send you a new product before we receive the old one.You can send us the return tracking number through the new egg information. Any problems you have we are willing to actively resolve, welcome to use the Newegg messages to communicate with us in real time. Thank you and best regards, The OAKEN Team.
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Kyle P.
Ordered on 9/6/2018
Pleasantly surprised.
9/23/2018 4:06:14 PM

Was a little hesitant due to the sparse reviews but my phone arrived in perfect shape and it arrived pretty darn fast, actually. Not disappointed at all.

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  • Didn't contact
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Veronica R.
Ordered on 8/27/2018
Above & beyond!
9/15/2018 5:58:45 AM

The seller went above and beyond in contacting me to make sure my phone was going to work with my carrier before they billed my account and shipped the item. I am more than pleased with the seller and their phone as well. I absolutely love the phone. I will never go back to a phone through my carrier. This phone is more than I expected and not to have to deal with all the added stuff the carrier forces you to have on your phone is such a blessing and the icing on the cake it is a fraction of the cost!

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Anonymous
Ordered on 8/26/2018
Highly recommended!
9/4/2018 11:41:20 PM

Contacted seller for an update, and got an immediate response! They also took the time to make sure the phone would work with my carrier prior to shipping. Fastest shipment from China I have ever received. I will buy from them again!

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Gregory T.
Ordered on 5/21/2018
6/18/2018 9:12:48 AM

Excellent phone and it is actually the third the best selling phone in the world after Apple 8 and Apple X. Unbelievable price and value. Works right away. I just popped sim card and miniSD card from my old phone and I did not have to go or to call my service provider.

OAKEN Response:
Dear Gregory, Thank you for shared your product experience with us very much. It is very helpful for other customers and us. We will keep improving our service and provided more good items. And also we will launch promotional camcaigns untime. Welcome your purchase our other items. Thank you and best regards, OAKEN Team.
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  • Didn't contact
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