FSP Group U.S.A. Corporation is a North America regional subsidiary of FSP Technology Inc., Taiwan. Located in Chino, California, FSP Group U.S.A. Corp. provides one-stop access to all of FSP Group products and servic. FSP Group U.S.A. Corp. delivers pure, clean-power design products with exceptional value and superior quality and, most importantly, highly rated customer service from our factory-trained staff to deliver a most satisfying experience that is worthy of a legend.
FSP Group is one of the world’s top 10 power supply manufacturers. Since the company was established in 1993, our outstanding management team has drawn together our R&D expertise, sizeable production capacity, and outstanding product quality to consistently excel in this competitive marketplace. FSP group is a publicly traded company listed in the Taiwan Stock Exchange, symbol: 30.15.TW, with revenues exceeding 600 million USD.
FSP Group’s commitment to service, professionalism and innovation has enabled us to grow steadily over the years and become one of the world’s best-known power supply manufacturers.
This warranty does not cover damages resulting from, but not limited to, any of the following:
· Wear and tear from normal everyday use.
· Any modification, disassembly, misapplication, or unauthorized repairs.
· Removal, modification, or changes of serial number or regulatory labels.
· Any improper operation, or modification to the power supply and cables.
· Connection to any improper voltage supply.
· Opening of the power supply housing.
· Power supplies that are exposed to liquid, dampness, sand, dirt or excessive debris.
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ShopFSP
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on the retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on the return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", ShopFSP will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. ShopFSP will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.