Oravo is a jewelry manufacturing company based in Los Angeles. We have been selling diamond and gemstone jewelry to retailers and wholesalers across the United States for over 2 decades.
Oravo's jewelry features modern contemporary designs composed of pure sterling silver as well as alternate metals such as tungsten, titanium and stainless steel. These metals are molded, crafted and finished to perfection. We take great pride in the selection of our gemstones, which are hand picked on the basis of strict quality, clarity and color guidelines. Each design is distinctive in its own nature and breathtakingly unique.
Customer service is our number one gem. Your shopping experience with Oravo is greatly valued. Please feel free to contact us should you have any questions.
Visit our website for a comprehensive online boutique: www.oravo.com
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We offer a 30 day return policy. The item must be in its original condition, not worn and must accompany original packaging. The tags on the item should be intact.
We charge a restocking fee of $5.00 per item.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.