Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

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Returns Policy
81 Ratings (78% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
84.21%
Product
Accuracy
87.72%
Customer Service
Satisfaction
84.00%
Anonymous
Ordered on 2/2/2021
Scam Seller
3/3/2021 9:38:28 AM

Sent random tracking number for another state. At least I got a refund. Bad on you Newegg for letting these sellers stay on your site.

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Anonymous
Ordered on 2/15/2021
DO NOT BUY!!!!
2/21/2021 9:28:05 AM

Your package will be sent to the other side of the country from where you live. SCAM COMPANY!!!!

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Ryan M.
Ordered on 1/30/2021
Unable to Ship to the correct address
2/6/2021 6:47:22 AM

Like others the product I ordered was sent to some random address on the other side of the country. Looks to be a scamming seller, still awaiting response from pc-product on if they will re-send the item to the correct address or just refund (and actually receive the refund!). Newegg needs to better screen for scamming sellers on their platform.

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michael z.
Ordered on 1/31/2021
Scam Company
2/6/2021 5:34:37 AM

Same as many others, tracking showed delivery of item to another address on the other side of the country, then said item is out of stock when I contacted them. They are scamming. Do not buy from this company!! Newegg needs to a better job with screening scam companies.

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Andrew T.
Ordered on 1/28/2021
Shipped to wrong address.
1/30/2021 3:30:09 PM

My order was supposed to be shipped to Hercules, CA but instead shipped to Rhode Island.

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Travis H.
Ordered on 1/16/2021
Quick to fix issue
1/30/2021 6:59:26 AM

Order was an item that shipped internationally first, but once it hit the U.S. it was shipped and delivered to an address in a completely different state. Contacted NewEgg who forwarded my message to PC-product. The very next morning I had an email from PC-product apologizing and saying they could get me another item next day. In the time since I ordered, I had changed my mind on the product and was planning to refund anyway. I explained this directly back to PC-product who apologized about the mistake again and started the refund process. The RMA on NewEgg's site was created that afternoon and I had my refund back in two days. Although it's a bummer PC-product accidentally shipped the original item somewhere else, they get a 5-egg rating from me on how they handled the situation. I would DEFINITELY buy from this seller again in the future.

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Chad S.
Ordered on 1/12/2021
How can you operate a business like this
1/23/2021 1:43:26 PM

I have never spent a month returning an unopened item until now. After an entire month I am still in the dark about what is going on, despite wasting time talking with customer service twice in two weeks and getting no info expect a bunch of "i understand' and 'sorry'. Not one iota of assistance. Check their reviews on CNET, you will see you don;t want to buy from this company!

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Anonymous
Ordered on 12/16/2020
Sent my item to random address in different state, then told me it was out of stock?
1/20/2021 6:02:34 AM

They sent my item to someone in a different state that wasn’t anywhere listed on my order, nor was their address. Then when I informed them of their mistake, they told me the item was out of stock and all they could do was refund me.

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K H.
Ordered on 12/6/2020
They shipped the product to Indiana instead of New Jersey and when I told him that they didn’t have any left so they said they could send me a better one they didn’t send me a better one they sent me
1/7/2021 8:10:27 AM

No.. not based on this experience. I sent it back with the return label that they provided and still have not gotten a refund

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 1/4/2021
Sent my cables to the wrong state. This has happened to several people I know.
1/7/2021 12:14:27 AM

This seller is conning people out of their money. Do not buy. They are sending the product that you paid for with your hard earned money to some place in Missouri. I will take this down if I get my product and they fix the problem they created

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Anonymous
Ordered on 12/22/2020
Cannot seem to deliver items to right location
12/28/2020 8:56:52 PM

I ordered a switch case and it was notified that it was delivered - only to find out it was delivered 1,220 miles away from delivery location. Ineptitude at its finest. No desire to make things right. Would not buy from them again. Hopefully they will make it right.

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Anonymous
Ordered on 6/18/2018
8/12/2018 6:03:33 AM

No issues all received in good condition and very happy with the purchase

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Anonymous
Ordered on 10/8/2017
12/4/2017 11:47:58 PM

all went well packed just wright.

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Anonymous
Ordered on 9/12/2017
11/10/2017 5:53:24 AM

It worked thanks

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Anonymous
Ordered on 8/13/2017
10/12/2017 11:58:44 PM

Thank you!

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Anonymous
Ordered on 8/9/2017
10/5/2017 7:22:01 AM

Delivered early in perfect condition! Will buy from this seller again!

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Anonymous
Ordered on 7/7/2017
9/8/2017 12:45:50 AM

Product as listed, fast shipping

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Anonymous
Ordered on 7/5/2017
9/2/2017 6:31:23 PM

Good Seller - Item as described

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Anonymous
Ordered on 6/28/2017
8/29/2017 7:04:48 AM

Product came on time as described. Have used it, it worked fine.

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Anonymous
Ordered on 6/27/2017
8/24/2017 6:56:46 AM

As advertised, came promptly and works great! Using it right now.

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