What is Pixio?
In any game, one must Adapt in order to unlock the hidden potential trapped inside every gamer.
To constantly Evolve every aspect of gaming so that greatness can not only be seen but also achieved.
The tools to instil fear and Conquer all adversaries.
Pixio - Experience gaming at it's best
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Pixio Thirty (30) Days Return Policy
If, for whatever reason, you are not satisfied with the purchased product, you may return the product within 30 days of the purchase date.
1) Contact us at www.pixiogaming.com/contact or CS@pixiogaming.com and let us know you want to return your product for either refund or replacement.
2) Please ship the unit safely with your Return Merchandise Authorization Form included inside the package to our return center below:
Pixio RMA Department
20100 S. Western Avenue
Torrance, CA 90501
3) Once we receive your item, we will inspect it and notify you that we have received your item.
4) All return items must be in the original condition with all parts, contents and documents. If the unit is not returned in original packaging and condition, a restocking fee may be applied.
5) After confirmation, you will be refunded of the purchase price paid, less shipping and handling, and any applicable restocking fees.
*The RMA process may take 5-7 business days upon arrival.
*Any damage claim returns or refund returns must be returned before 14 days since claim has been filed. Refunds will no longer be eligible if it has passed return window time-frame. We will not be responsible for any packages that is not returned within return time frame.
Packing and Shipping for return
Please note that improperly returned shipments will not be accepted.
Make sure to use corrugated box with cushioning material such as foam or bubble wrap and packing peanuts to avoid damage during the transit.
If you do not have the original package and if you need packages and inner cushion for safe shipping back to Pixio, we can send packages and cushions at your cost. Please contact us for your need. Materials are subject to availability.
Unless the products have been deemed defective by Pixio, Clearance or Final Sales products are non-refundable.
Product or product description that is marked “Non-Refundable”
Gift cards or coupons are not refundable.
Factory Re-certified products is a great way to save towards your new gaming setup.
Damaged goods that have been repaired to return them to like-new condition.
Occasionally, technology misbehaves right out of the box. Product work as expected, but may have needed replacement parts. Refurbished products are repaired and stored to a like-new state (may have minor scratches/damages), by one of Pixio’s in-house repair centers or manufacturer. The products are verified to work properly and include all essential parts and accessories.
• Pixel Standard: May contain 0 – 5 dead, stuck on/off, bright/dark pixels.
• Aesthetics Standard: May have minor scratches/dents or noticeable use.
• Limited 1 Year Pixio Outlet Warranty
• Pixio Outlet Return Policy
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.