shipping Holiday Shipping Details & Extended Holiday Returns
The PowerVision Group, founded in 2009, headquartered in Beijing, is a company with a clear mission to innovate the future. PowerVision pushes the boundaries of possibilities, with the aim to change the world through innovative artificial intelligence. At the heart of the company is a corporate culture that prides itself on continuous learning, innovation, and technological excellence.

Since its establishment in 2009, PowerVision has continued to push the frontiers of cutting-edge research, development, and design. In addition to improving core company technology, PowerVision has revolutionized industry research and development.

At present, PowerVision is the only company in the world producing aerial, water-surface, and underwater robotic devices, as well as the only robotic company to achieve mass production of underwater AI robotic devices. PowerVision has acquired nearly 1000 independent intellectual property rights in the form of patents, trademarks, and copyrights, including nearly 400 core technology invention patents.

PowerVision is mainly engaged in the research and development, manufacturing, sales, and after-sales services of industrial UAVs, consumer UAVs, and water-surface and underwater robotic devices. At present, PowerVision operates in China (Beijing, Shanghai, Shenzhen, Suzhou), the United States (Silicon Valley), Finland (Helsinki), and Japan (Tokyo). PowerVision also fully owns 14 subsidiaries, located in China (Beijing and Suzhou), Finland (Helsinki and Tampere), United States (El Paso), Japan (Tokyo), Hong Kong, and Singapore. PowerVision has a sales network that spans more than 90 countries worldwide.

PowerVision believes in the concept of independent innovation, which can be seen across all of its product lines. The first egg-shaped drone (PowerEgg), underwater drone (PowerRay), water-surface drone (PowerDolphin), intelligent fish-finding drone (PowerSeeker), and the world’s first full-platform AI camera (PowerEgg X) are all inspired by PowerVision’s concept of independent innovation.

Technical Advantages

PowerVision focuses on independent research, development, and innovation for UAV and underwater drones. It established a technology research and development system and intellectual property management system that is oriented to the global market. Its research and development team includes nearly 200 people, covering locations in China, Finland, and other areas. All of PowerVision’s core technologies are developed independently.

PowerVision continues to produce products that redefine the artificial intelligence and miniaturization industries. It integrates intelligent sensor technology, visual SLAM technology, navigation technology, high-precision mapping technology, path planning technology, and autonomous flight control technology all on a single processor platform. PowerVision also develops integrated face detection, gesture recognition, pedestrian recognition, and other AI algorithms to make more intelligent products.

Industry Position

PowerVision is the global leader with the highest global market share in underwater and water-surface robotics. At present, PowerVision’s mass production has exceeded 20,000 units, and it is the only company in the world to successfully achieve full-scale mass production. PowerVision has continuously expanded into new global markets, including aquaculture, search and rescue, underwater terrain mapping, fishing, and other consumer markets.

With leading research and development, developed industry chains, core technology, and intellectual property rights, PowerVision has cemented itself among the global leaders in the consumer and enterprise drone market.
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Return Policy
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RETURN POLICY

PowerVision Official Store Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from PowerVision Official Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by PowerVision Official Store
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, PowerVision Official Store will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by PowerVision Official Store.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. PowerVision Official Store will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. PowerVision Official Store does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by PowerVision Official Store will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%