ProAV Dealer is an independent owned company that has over 25 years of combined experience in the Electronics industry. Our strength lies in our considerable and unique buying approach that allows us to pass these savings on to our consumers. Our prices are lower when compared to most "big box" stores. You are purchasing from people who make it their profession, not just an hourly job. We care, We try harder and we build good relationships with our customers. We are dedicated to exceeding your needs and providing outstanding support. We guarantee your satisfaction. We answer all questions personally, so please Contact Us to let us know how we can serve you better.
Who We Are and What We Do

ProAV Dealer is quickly becoming well known both on and off the internet as a place shoppers can go for all things electronic. We are an independent company with more than 25 years of combined experience in our field. Our primary goal is to offer some of the lowest prices that can be found. We are able to do this due to our unique approach to buying, which enables us to sell our products at considerable discounts when compared to the larger organizations.
Our Staff

Another goal of ProAV Dealer is to hire staff that is experts in the departments that they handle. Every representative receives training in aspects of his or her field, as well as intensive customer support training. This is true of our sales representatives as well as our customer service representatives, which makes for a better overall experience. These skills are key, and enable us to provide the top level service we are known for.
ProAV Dealer's staff is friendly, knowledgeable, and always professional. We utilize our expertise in each facet of our organization, and make ordering quick, easy, and most of all satisfying. We are here to provide customers with a pressure free sales environment that is tailored to suit individual consumer needs. We specialize in HDTVs, Projectors, Home Audio, Laptops, and nearly all other types of consumer electronics.
Our Service

ProAV Dealer is dedicated to providing service on a one-on-one basis to ensure a high level of satisfaction. This is an approach that surely separates us from other vendors. Each customer is assigned a specific support representative that will be there to assist from pre sales to post delivery. We feel that it gives a customer the opportunity to establish a relationship with us, as opposed to speaking with a different representative each time they call. When shopping online, we feel that it is extremely important to trust the company you are buying from, and this helps us instill faith in our client base.
Pro AV Dealer Store
  • 2,956 Sales 
    193Ratings(89% Positive)
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Return Policy
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All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Pro AV Dealer on Newegg
. Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
. All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
. Return must be requested on Newegg Return Portal with the correct Newegg order# and product
. Contact Pro AV Dealer at 888-597-7628 to finalize return approval

Additional Return Requirements and Policy:
1. All returns on our Newegg Global orders are handled and managed by Newegg through Newegg return portal. Please follow instruction online via your Newegg account order history or contact Newegg Customer Service for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled and managed by Newegg. RMA# will be issued after Newegg Return Center receives, inspects, and processes your return. Newegg will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact Pro AV Dealer for any questions regarding your orders or the products we are selling on Newegg.

Return Instruction

1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Used Item Return Policy