If you have a question about your order or an item, click the "Email This Seller" button above. Please include the order number or item number/name in your message if applicable.
Protek is a U.S. based tech company specializing in consumer, commercial, and enterprise sales. All products in our store have shipping options as quickly as overnight (Next business day) unless specified otherwise. All our products are Shipped By Newegg, which means your orders ship from Newegg warehouses. Newegg handles the fulfillment, shipping, and customer service for your order. If you have a shipping or payment concern, please contact Newegg Customer Support.
All products on our store have a 30 day guarantee. Items must be returned in the same condition with the packaging it was received in. Damage caused by improper installation or usage such as bent motherboard pins is not covered under warranty.
All used/refurbished products are rigorously tested to function and perform as they are intended. Products will be cleaned and restored to the best possible condition. All new items are brand new in box with all accessories, they are not repackaged used items like some other sellers provide.
All used/refurbished motherboards come with BIOS and firmware updated to the latest revision provided by the manufacturer. Used/refurbished motherboards come with IO shield and 1x SATA cable unless otherwise stated. Protek makes every attempt to supply the original accessories for used/refurbished products. However, regardless of what the original Newegg product catalog says or shows in the stock product images, we only guarantee that you will receive the product itself. Additional accessories may or may not be included. Bear in mind that your open box product may not contain original packaging, cables, adapters, manuals, CDs, etc. If you have a question about which accessories are included, please contact us before you order.