We are a product development and distribution company with operations in the USA, Canada, and Europe.

Our mission is to bring accessible, modern technology to every doorstep. From the product idea, through to post-purchase experience, we deliver smart, high-quality electronics and are top-marketers on the biggest online shopping platforms.

We design every product to change a belief: a belief that durable can't be beautiful, that portable must be fragile, that quality must cost a fortune.

We create beautiful products that do their job well, and deliver more value than their cost.

Constant progress
Our company was founded in 2015 - within a year, we successfully launched 2 brands and 8 products in global online markets. Our sales skyrocketed, and we grew the team to 50 people. We keep scaling the company at a remarkable pace, growing our geography, product portfolio, and expertise.

Unique expertise
At Productech we combine expertise in market research, product design and management, performance marketing, brand building, logistics and customer support, with a strong vision of creating awesome products and making them accessible to everyone, everywhere.

Design of new values
We design every product to change a belief: a belief that durable can't be beautiful, that portable must be fragile, and that quality must cost a fortune. We create beautiful products that do their job well, and deliver more value than their cost.

Global presence
We sell globally, direct to consumers and partners with the best online sales platforms. Most of our international customers receive orders in 3 days or less.

Feedback
Returns Policy
152 Ratings (84% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.47%
Product
Accuracy
92.76%
Customer Service
Satisfaction
88.00%
Daniel K.
Ordered on 1/19/2021
Awesome service
2/5/2021 10:25:49 AM

They failed to ship both of my speakers together but after emailing them I received the missing speaker within 48 hrs so I have no complaints. They were quick to fix and had an awesome sale for the speakers

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Brian S.
Ordered on 1/17/2021
great Speaker
2/2/2021 5:01:20 AM

I drive for a living and use these everyday. Was looking for something that was loud enough to here over the truck noise ...these work great. For the money they can't be beat. I bought two and use them in both at home together. highly recommend them

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Anonymous
Ordered on 8/1/2020
Never received
9/1/2020 11:07:58 AM

They said it was lost and they no longer have them after a month of waiting. I'll go elsewhere

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Robert K.
Ordered on 10/9/2019
would give 0 eggs if I could
10/21/2019 9:06:23 AM

I cancelled my order 5 minutes after placing it because my wife found it on another site much cheaper. I attempted to get a price match since I love newegg and didn't want to go through another vendor. According to the newegg rep, marketplace sellers don't price match. ok, thir loss, or so i thought. The seller refused to cancel my order stating that it was already processed and ready to ship. in 5 minutes? I call (since newegg won't let me use offensive language like the short form of cow droppings everyone knows and loves, I'll use) "unethical purposely false response" on that. Then they shipped it 2 days later via fedex. Why did it take 2 days to ship if it was processed and ready to ship in 5 minutes. more proof of unethical purposely false response. When it was not delivered when they said it was, I contacted them and they told me to contact the post office. That doesn't make sense for a fedex package? Then they supposedly "sent me a claim form" which I never received. The link was removed in the email i did receive. I find it weird that it removed that link but not the fedex tracking link. I call unethical purposely false response again. Then they said they asked me for my email to send it directly to me, which they never asked for. Then they again said they sent it, which how could they if they never asked for it to begin with? unethical purposely false response again. This all happened over about 15 emails each way. This seller has been causing a hassle from the start, i suspect on purpose to strong arm me into giving up and keeping the product and allow them to keep my money. I eventually had to dispute the charge with my bank to reverse the charges and filed a claim directly with newegg in order to rate the seller (I couldn't use the link in my order history because the order had been canceled by newegg initially). no one should ever buy from this seller that repeatedly used unethical purposely false responses.

Productech Response:
Dear Robert, We are truly sorry for this unpleasant situation. We do care about our customers and their satisfaction is the top priority for us. We’ve tried our best to resolve the situation with every possible solution from our side. Please believe there was no intention from our side to make you keeping the item. Unfortunately, the shipper doesn’t allow to cancel orders once they have taken them into work. Thus, we have offered to refuse or return the parcel once it arrives for a full refund. We also understand how frustrating it is when the parts of information are removed from the emails. However, to our deepest regret, it’s how the NewEgg system works. They remove all the links and attachments making it harder to provide our customers with the needed information. In this case, we have asked for your personal email to have the possibility to pass you the required links. It was a fortune that your wife answered the phone and gave us your email so that we could reach out to you. Every step we took was to make things right for you. Robert, please accept our deepest apologies for all the inconvenience and frustration caused throughout the process once again. The order is fully refunded now and the case is resolved. However, if there’s anything we can do for you, just say a word. We would appreciate a chance to help and turn your experience with us into a positive one. Have a great weekend. Sincerely, TREBLAB Team
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Christina C.
Ordered on 9/5/2019
Samsung EVO
9/20/2019 2:17:50 PM

I’m so glad I ordered from Newegg. My order came quickly.

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Navin P.
Ordered on 8/22/2019
Defective Headset
9/18/2019 4:56:42 PM

YMMV. I received the headset , paired it with the phone and there was a strange sound that everyone I called can hear during the call. I unpaired the headset, reset the device and tried again and still the same. I am still stuck in the returns loop with this vendor because all troubleshooting explained above requires maybe 15 minutes to perform. There is no number to call and the only way to reach marketplace vendors is through email, where you get a case number and they walk you through all the troubleshooting options that I had already done above. Its a strange experience to deal with in the world of excellent experience from competing companies named after the largest forest in the world. I guess I learnt my lesson in trying to save $5 on the product price by ordering from Newegg as I have spent way more money in terms of my time at this point and the headset is still not returned !

Productech Response:
Dear Navin, Thank you so much for your valuable feedback. I am terribly sorry for the microphone issue that occurred on your pair of TREBLAB XR800 earbuds. As I can see, according to our system, our agents are already working with you on this case. Please just reply to us and we will help you as soon as possible. Looking forward to hearing from you soon. Best regards, Aleksey
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Anonymous
Ordered on 8/7/2019
Poor Return policy from seller
8/22/2019 10:51:32 AM

Seller's return policy not as listed on site, they attempted to get me to open the package and demanding photos of the item before shipping it back. They also mentioned they don't offer full-refunds for opened items after asking for this. None of this is listed on their seller page, it seems manipulative to not giving back full-refunds for poor products. I told them I did not want to engage outside of newegg's internal messaging system and they refused to give me a return label unless I did (due to newegg not allowing attachments in its messaging system.) I eventually relented and contacting them with email. I'm not expecting a full-refund as it seems very shady to not list requirements for that on their seller page, and only in email communication for unused products. I've sent the item back after weeks of back and forth waiting for them to send me a label and am now waiting for a refund. This has been a overloaded and annoying process and is making me rethink ordering things off newegg in the future as a substitute for other big-brand retailers.

Productech Response:
Hello, Thank you for letting us know of the issue with the product return. Your satisfaction is very important for us and we will do whatever it takes to make things right for you. Please check your inbox, we will not rest until everything is resolved to your complete satisfaction Looking forward to hearing from you soon.
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douglas b.
Ordered on 5/22/2019
ok
6/7/2019 4:56:20 AM

ok

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RICH R.
Ordered on 5/3/2019
5/20/2019 11:55:05 AM

itt came 2 days laate from when the email said it would come.

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John H.
Ordered on 3/24/2019
Good customer service
4/28/2019 2:40:21 PM

Seems to be a good company that stands behind their service. They did exactly what they said they would and treated me fairly. I would do business with them again.

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John F.
Ordered on 3/24/2019
Very nice keyboard
4/8/2019 5:47:06 PM

I've got huge fingers, and have great trouble entering text on a phone. This will help

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Anonymous
Ordered on 3/24/2019
4/8/2019 8:56:55 AM

never worked from the start

Productech Response:
Hello, We are very sorry to hear that your TREBLAB earbuds do not perform as they should. Making our customers happy is a TOP priority for us and we are ready to do help. Please share some more details about the issues you have experienced. I will be happy to assist you personally and will not rest until everything is resolved to your complete satisfaction. Looking forward to your reply. Sincerely, Igor TREBLAB
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JOSEPH T.
Ordered on 3/19/2019
Excellent products!
4/1/2019 12:56:54 PM

Excellent products! Works great! Sounds great!

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Dean G.
Ordered on 2/22/2019
Delivered fast and as advertised
3/9/2019 12:38:24 AM

I am always wary of vendors but newegg keepshem in check and this one is as fast as newegg

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Anonymous
Ordered on 2/19/2019
Product as described, fast delivery
3/6/2019 12:04:55 PM

Easy to use and works good.

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  • Didn't contact
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Kenneth R.
Ordered on 1/30/2019
Well......
2/13/2019 2:02:42 PM

I don't know if the reason this thing doesn't really work is device-based from the hub, or is deviced-based due to the phone. It was low-price, so I'm not that worked up over it.

Productech Response:
Dear Kenneth, Thank you for your feedback, it is invaluable to us as it helps us to address your concerns, as well as improve our standards for products and support. We are very sorry to know that your DICTOPRO USB Adapter doesn't perform as it should. Your satisfaction is a TOP priority for us and we are ready to help by all means. Kenneth, please reply to my email and I will do whatever it takes to ensure your satisfaction. Looking forward to your reply. Sincerely, Igor
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Anonymous
Ordered on 1/28/2019
Nice reader!
2/13/2019 6:23:32 AM

Really nice reader, works well!

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Thomas C.
Ordered on 1/25/2019
Crazy Gadget
2/11/2019 2:46:34 PM

Seriously cool gadget for transferring data to external storage from your phone. Compact, easy to use, and darn fast! Definitely recommend!

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Barry H.
Ordered on 1/4/2019
the package was not in my maibox
2/11/2019 2:31:13 AM

I have attempted to contact this seller with 4 emails that I never got delivery of this item and requested a new item or refund. 7 emails later and still no resolution. They have asked me to knock on all my neighbors' doors and go to the post office to find the item. basically, this has ruined my purchases from Newegg.

Productech Response:
Dear Barry, Thank you for your feedback, as it helps us to address your concerns, as well as improve our standards for service and support. According to the tracking information, your TREBLAB XR700 earphones have been delivered to you, please let us know if everything is fine with the product. Your satisfaction is a TOP priority for us and we will not rest until you are completely satisfied with our products and support. Looking forward to your reply. Sincerely, Igor
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Robert C.
Ordered on 11/24/2018
Great transaction
12/10/2018 11:26:31 AM

Nice easy deal on a quality item. Will do business with him again

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