Welcome to Our Newegg Store

“ Renogy is the future of clean energy.”- Li, Company President

Renogy is a renewable energy company that prides itself on producing the highest quality renewable energy products on the market today and for the future. Each Renogy product is manufactured according to the highest quality standards, while still keeping in mind that our customers appreciate a great value. That is why our products are not only rated among the most highly efficient in the world, but they are also kept at a low price to provide our customers with the most cost effective energy solutions. Renogy solar panels are crafted according to the needs of our customers, and as our business expands, so will our product options. Whether you need an energy solution for your home, commercial property, power station, or even boat or RV, Renogy can meet- and exceed your needs and expectations. Customers are very important to us, and we will do everything possible to make sure your experience with Renogy is superior. We would greatly appreciate your time in taking our online survey, since our marketing department reviews each one individually. We hope you enjoy our newegg store!

Have a wonderful day and a brighter future,

The Renogy Team

Feedback
Returns Policy
61 Ratings (89% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
82.86%
Product
Accuracy
85.71%
Customer Service
Satisfaction
66.67%
Anthony S.
Ordered on 8/21/2020
Great products. Awful customer service.
9/21/2020 3:21:23 PM

Love the products. Great solar kit that was crazy easy to install and expand. Buuutttt... Item somehow you lost between Renogy and the shipping company for over 2 weeks. Tech support portal on the Renogy website never responded to my ticket. Sat on hold for numerous hours just to have my call dropped when I advanced in the queue. Email to customer service got me one response that suggested that the package had been lost by the shipping company, but the tracking number said it was never even picked up from Renogy. Package finally showed up a little over 2 weeks past when it was supposed to. I hope I don't have to deal with their customer service again.

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Cole H.
Ordered on 8/20/2020
Great battery and reliable shipping
9/9/2020 1:38:31 PM

The shipping method was far superior to that of the "giant online retailer that should not be named on NewEgg," when I ordered this same battery a year and a half ago, and it was great to have mental reassurance that NewEgg would help me out in the event a return would have to be made, but that didn't happen. The item arrived in great packaging condition and ZERO damage to the brand new batteries. They did come with flat terminal ends, and not the raised terminals as pictured, but that's in fact what I originally wanted so it worked out well.

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MICHAEL S.
Ordered on 8/9/2020
Item as described. Relatively quick shipping.
8/26/2020 7:51:08 AM

I was afraid my order would be COVID-delayed..... Thankfully not. I'd order from these guys again. My solar suitcase works great.

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Christopher C.
Ordered on 7/20/2020
Poor customer experience
8/11/2020 10:27:42 AM

I received a notification that my item shipped 2-3 days after I placed the order, which was consistent with their guidelines. However, a label was only created in order to charge my credit card and the seller went out on vacation. The order didn't actually ship for 2.5 weeks after I placed the order, which was much too late for my needs. I had to cancel the order, but it was shipped anyway. Easy to return, but now awaiting my refund. Sellers shouldn't go out on vacation until all outstanding orders are shipped!

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Satinder G.
Ordered on 6/4/2020
Not correct solar panel
6/19/2020 9:58:30 PM

I have ring camera for which I ordered the solar panel for. The outlet of camera solar panel did not fit my camera. It is probably for different version of camera. It was not clearly stated in product description which version of ring camera this panel is for. I assumed it will fit my camera

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  • Didn't contact
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Billy B.
Ordered on 4/24/2020
5/8/2020 3:30:55 PM

Bought two work well

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elena l.
Ordered on 5/17/2019
Accurate product, not so great customer service
6/3/2019 11:34:18 AM

I wish I could give NewEgg a great review because I did quite a bit of research before purchasing. Receiving the product was more than challenging. My husband and I both work and the seller required a signature confirmation. After numerous attempts to have the package delivered after hours or held with Fed-Ex, I called customer service to see if they would be able to assist. I talked to a customer service agent who apologized for the difficulty I was having and was able to provide me with the additional tracking numbers so I could have the order delivered from Fed-Ex or held at a facility. The customer service agent was extremely helpful at first and stated we would do a 3 way phone call with Fed-Ex at a specific time. I cleared my schedule at work, waiting for our phone call. I confirmed that morning, that it was OK to contact Fed-Ex on my behalf through an email like the customer service agent requested. Once an hour passed without any contact from NewEgg. I emailed the address he provided the night before. Needless to say after the two emails, no response or phone call offering help to have this issue correct and my product delivered for the entire day. (This was May 23rd) At this point Fed-Ex had reached the maximum delivery attempts and was now telling me the product may be sent back to the seller if I did not come pick it up at their requested delivery facility (which was about at 45 min drive from my house). After waiting at the Fed-Ex warehouse my product was finally found and given to me. Days after I received it (on May 28th), I had an email from customer service at NewEgg stating: "Hi, I am sorry for the delayed response and would be more than happy to assist you. Upon reviewing, I see your order # xxxxxxxx was delivered on 5/25 already. Have you received the order? If you still require any assistance, please feel free to reply directly to this email or you can visit our Customer Help Center to check our Help Topics and use our Self-Help tools. Please click here to rate my service. We value your feedback! Sincerely, Candy L." Needless to say this will be my last order from NewEgg.

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Paul L.
Ordered on 4/23/2019
Great seller and great price
5/8/2019 3:09:40 PM

Items arrived early and were exactly as described.

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Jeffrey F.
Ordered on 4/10/2019
reliable, fast shipping, easy to deal with
4/30/2019 7:02:48 AM

newegg did a great job getting our Renogy solar suitcase to us in a fast timely matter. Personally, I think the price might have been mis marked lower then they planned to but none the less they honored it and provided extraordinary service.

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Richard G.
Ordered on 2/27/2019
3/13/2019 7:29:11 PM

Great product at a great price. Delivered promptly and it is just what I expected.

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Linda C.
Ordered on 3/16/2018
no tracking on order / missing and broken parts
4/10/2018 10:21:31 AM

This was a mess from beginning and still no satisfaction. Shipment did not track for days. Newegg offered to recall shipment and I agreed with a reply 3 times. Shipment arrived anyhow. Requested RMA and I was assured it would be taken care of. After a week with no response I requested a return or refund. Newegg offered $15 off due to shipping problems. I excepted this offer and I was having no luck in getting an RMA. After opening boxes. Missing and broken items and no english assembly instructions. contacted and Chatted with customer support online . So far no replacement parts no response from company . what a mess !!!!!!!!

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Anonymous
Ordered on 9/29/2017
As expected.
10/13/2017 7:52:52 PM

Easy purchase delivered on time.

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KENNETH O.
Ordered on 9/22/2017
Great Choice
10/9/2017 1:07:54 PM

Company shipped very quickly, packaged well. The controller I purchased works great. I see they have a lot of other items with good pricing. I will shop with Renogy again.

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prpatter
Ordered on 4/19/2015
100 W panel and PWM controller
5/11/2015 7:12:10 PM

workd as advertized. MPPT controller would have been preferred, but at that price it was a good deal (handles up to 4 panels at 12V)

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tizzy
Ordered on 3/10/2015
Great customer service
4/9/2015 6:38:27 PM

A*+

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Redneck tech
Ordered on 4/15/2014
nice quality
4/16/2014 6:04:44 PM

responsive tech support grate quality product and prompted shipping

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