Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.
Email: sale1@kvanace.com
Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

RICH-J is an online e-commerce driven business, we offer a large inventory of Computer peripherals, office products
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customer the best online shopping experience possible.
We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers we're able to use our buying power to get you the best deals.

*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/,www.17track.net
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.

ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping infomation.

ABOUT WARRANTY
For NEW Items, We offer 90 days satisfaction guaranteed warranty which include 30 days refund period and 90 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.

We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs

ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.

Thank you for visiting our store!
Best wishes to you and your family.

RICH-J

Feedback
Returns Policy
49 Ratings (86% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.80%
Product
Accuracy
87.76%
Customer Service
Satisfaction
86.67%
Ralph D.
Ordered on 12/6/2020
Don’t waste your time
12/15/2020 8:38:49 AM

Bought a product from the seller. As soon as the order was placed realized that the item description and the actual product was not the same thing. Immediately after placing the order I requested to end the transaction. Seller never responded and sent me an item directly from another company the sells stuff from A to Z. Yes it was shipped from a totally different internet retailer cause they included a gift receipt. I just want my money back since I was scammed.

  • Yes
  • No
  • No
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Robert S.
Ordered on 11/17/2020
wireless mouse sent w/o usb dongle. replacement exactly the same.
12/11/2020 12:49:24 PM

wouldn't ever buy from this seller again. initial shipment lacked the usb dongle so they sent a replacement....guess what. IT WAS EXACTLY THE SAME ITEM W/O USB DONGLE.

  • Yes
  • No
  • No
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David M.
Ordered on 9/18/2020
Terrible customer relations
10/5/2020 8:30:14 PM

He wanted me to return item to a different address than what new egg said. When I didn't he harassed me with emails. I never got my money from the seller.

  • Yes
  • Yes
  • No
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Edward L.
Ordered on 9/4/2020
9/22/2020 10:54:25 PM

My only complaint is that the product is a bit flimsy. The housing on one of the jacks slid off in my fingers and the insulation on the wires look a bit thin. If you plug it in and leave it alone, without plugging/unplugging too many times though, it should be okay.

  • Yes
  • Yes
  • Didn't contact
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Tom P.
Ordered on 8/25/2020
Very light cable.
9/12/2020 4:12:15 AM

The cable is a light gauge. I don't know yet how sturdy it is or how well it'll hold up.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 8/17/2020
Not bad for the price.
9/3/2020 1:34:06 AM

Works fine except the eject button sticks occasionally. I would recommend to a friend.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 8/12/2020
No Complaints
8/28/2020 5:36:40 AM

I can't complain about anything on this order. I got what was described at the price it was offered. Shipping seemed just fine. It was shipped promptly with tracking. It arrived as expected.

  • Yes
  • Yes
  • Yes
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Zachary R.
Ordered on 7/19/2020
It's a neoprene mousepad- It works and no complaints
8/6/2020 7:25:05 PM

Bought a couple mousepads from this seller. As far as mousepads go, they're great. The seller sent everything and it arrived faster than I expected. No funny business.

  • Yes
  • Yes
  • Didn't contact
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Sam K.
Ordered on 6/17/2020
7/6/2020 6:21:59 AM

I received the product late and it did not work at all I contacted the seller for a refund he said he would send return postage but it has been over 14 business days and I do not have a refund or the audio accessory I need.

  • No
  • No
  • No
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Robert S.
Ordered on 5/28/2020
Easy
6/15/2020 12:08:54 PM

Items arrived quickly, well-packaged and as advertised. Good shopping experience.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 5/28/2020
Fast Delivery; Courteous and Helpful Customer Service
6/12/2020 7:53:21 PM

Happy to find a battery for a discontinued model at a reasonable price, and with free shipping. Order arrived promptly, but battery was damaged and didn't work properly. Think was a factory production issue as inner package was sealed and sufficiently wrapped in protective materials to protect in transit. Seller quickly and courteously resolved and replaced. Replacement worked out well. Very satisfied with overall experience, customer service, and product purchased. Would buy from this seller again.

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 5/24/2020
Good product
6/9/2020 10:05:09 AM

The adapter for the solid state drive works perfectly for cloning over. Works as intended

  • No
  • Yes
  • Didn't contact
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Alex B.
Ordered on 4/26/2020
Great Seller
6/3/2020 6:04:06 PM

The shipping was really fast, I had an issue with my item and the seller addressed it immediately. I would definitely buy from this seller again.

  • Yes
  • Yes
  • Yes
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Charles B.
Ordered on 5/13/2020
Came through
5/29/2020 12:31:04 PM

Item was back ordered, but shipped soon after order placed. Delivery delayed not by shipper, but UPS and USPS. Long weekend didn't help either.

  • No
  • Yes
  • Didn't contact
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michele i.
Ordered on 4/29/2020
5/14/2020 11:10:35 AM

I believe my items showed up faster than was expected I appreciate that

  • Yes
  • Yes
  • Yes
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Suresh V.
Ordered on 4/9/2020
Received product good condition
4/24/2020 8:46:20 AM

Works with most of Head phones

  • Yes
  • Yes
  • Yes
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Killian H.
Ordered on 4/3/2020
Up and down, but ultimately okay
4/21/2020 5:20:27 AM

The item was not delivered to me, but this seems to be a problem with the delivery system. The seller did the best in the circumstances.

  • No
  • No
  • Yes
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Dominic B.
Ordered on 4/1/2020
Exactly as described
4/20/2020 10:48:47 PM

A little slow on the notification on shipping, but otherwise, I got the product in the 5-7 day estimated delivery time (6 days), and the product was as described. Works perfectly.

  • Yes
  • Yes
  • Yes
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