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20 Ratings (90% Positive) 

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On-Time
Delivery
95.00%
Product
Accuracy
100.00%
Customer Service
Satisfaction
91.67%
Richard R.
Ordered on 2/2/2021
2/18/2021 1:27:09 PM

Arrived ahead of time.

  • Yes
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Sean N.
Ordered on 12/5/2020
Pretty Good
12/21/2020 9:10:45 PM

Highly recommend RuggedBooks for Service Computers.

  • Yes
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  • Yes
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WILLIAM M.
Ordered on 9/21/2020
10/26/2020 1:01:11 PM

Bought it for my wife, she loves it, surfing the web and playing games, the battery life lasts longer than she does

  • Yes
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David M.
Ordered on 9/18/2020
True to their word
10/24/2020 6:54:41 AM

In a time where its hstd to trust anyone its nice to get exactly what is promised.

  • Yes
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Carlos G.
Ordered on 8/25/2020
Seller made sure I was happy with order
9/30/2020 12:32:17 PM

RuggedBooks was a pleasure to do business with. They even called before shipping out the items to confirm they would meet my expectations. I was genuinely satisfied with their customer support.

  • Yes
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Amir T.
Ordered on 9/18/2019
Ultra fast shipping
9/23/2019 11:00:38 AM

They shipped really fast. Much faster than the last seller I ordered this item from.

  • Yes
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  • Didn't contact
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Michael L.
Ordered on 5/3/2019
Good Stuff
5/31/2019 4:34:21 AM

Most of the laptops look new still, so far all 9 work well.

  • Yes
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Megan Q.
Ordered on 2/1/2019
long shipping time
2/12/2019 10:21:10 AM

Ordered on 2/1, today is 2/12, still waiting for product. New tracking update today now says 2/13. Will probably not order from this company again Not sure if item is what I ordered as I still don't have item

RuggedBooks Response:
Hello Megan This order was fulfilled and shipped sameday by NEWEGG via FEDEX ESTIMATED DELIVERY: Wednesday, February 13, 2019 by End of Day (in a day) DESTINATION: BOISE,ID TRACKING NUMBER: 74899998266876724767 PACKAGING IN TRANSIT DELIVERED LATEST ACTIVITY: Shipment information sent to U.S. Postal Service CARRIER: FEDEX WEIGHT: 0.7 lbs / 0.32 kgs LOCATION DATE / TIME ACTIVITY Monday, February 11, 2019 5:37 PM (a day ago) Shipment information sent to U.S. Postal Service FEDEX SMARTPOST BOISE, ID Monday, February 11, 2019 3:56 PM (a day ago) Departed FedEx location FEDEX SMARTPOST BOISE, ID Monday, February 11, 2019 2:42 PM (a day ago) Arrived at FedEx location BOISE, ID Monday, February 11, 2019 1:28 PM (a day ago) In transit NORTH SALT LAKE, UT Sunday, February 10, 2019 11:45 PM (2 days ago) Departed FedEx location Friday, February 8, 2019 8:00 AM (4 days ago) Shipment exception NORTH SALT LAKE, UT Friday, February 8, 2019 12:16 AM (5 days ago) Departed FedEx location NORTH SALT LAKE, UT Thursday, February 7, 2019 11:25 PM (5 days ago) Arrived at FedEx location NORTH SALT LAKE, UT Thursday, February 7, 2019 8:30 PM (5 days ago) In transit HENDERSON, CO Thursday, February 7, 2019 8:15 AM (5 days ago) Departed FedEx location HENDERSON, CO Wednesday, February 6, 2019 1:52 PM (6 days ago) Arrived at FedEx location COMMERCE CITY, CO Wednesday, February 6, 2019 11:40 AM (6 days ago) In transit DONIPHAN, NE Tuesday, February 5, 2019 9:37 PM (7 days ago) In transit CHAMPAIGN, IL Tuesday, February 5, 2019 9:21 AM (7 days ago) Departed FedEx location CHAMPAIGN, IL Monday, February 4, 2019 8:15 PM (8 days ago) Arrived at FedEx location INDIANAPOLIS, IN Friday, February 1, 2019 9:41 PM (11 days ago) Arrived at FedEx location
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  • Didn't contact
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Anonymous
Ordered on 1/29/2019
2/12/2019 9:56:23 AM

Delivered quickly and the item was as described. Very pleased.

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  • Didn't contact
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Anonymous
Ordered on 12/14/2018
1/3/2019 5:28:06 AM

Computer did not work upon receiving, have made an inquiry about service and no one has ever contacted me back.

RuggedBooks Response:
Hello and Happy Holidays . That is not true. We have never received such an inquiry about the computer didn't work upon arrival . Even if we did it is very normal that within the holidays period to experience some sort of a jet-lag in service . We are humans and not robots.
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  • No
4 out of 5 people found this review helpful. Did you? 
Anonymous
Ordered on 12/1/2018
12/17/2018 4:32:07 PM

Very Happy with this laptop. Shipped and arrived earlier then said. There wasn't a scratch on it, looked brand new. Definitely would buy again.

  • Yes
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  • Didn't contact
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Greg H.
Ordered on 9/21/2018
Easy, Quick Purchase
10/13/2018 11:32:16 AM

I had no problems ordering or having my purchase delivered quickly. I didn't notice any difference from purchases from NewEgg itself--I would definitely purchase from Rugged Books again.

  • Yes
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  • Didn't contact
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