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Returns Policy

*Above specifications and appearance of product subject to change without notice.
*This product is unbranded for OEM. No Hikvision or Dahua logo or model number is on the product.
Return
Within 30 days
• Warranty covers replacement, Exchange or refund.
• 30 days return policy and refund guarantee in BRAND NEW CONDITION.
After 30 days
• Never ship back without our RMA#, contact us before returning.
• Refunds are made only if a replacement is not available,/ Refunds are only made if replacement (Or Newer/Comparable model) is not available.
• We reserve the right to exam all returned items before replacement or refund.
• Customers is responsible for return shipping charges.
• Before you leave a negative feedback, email us first?
• All emails will be answer as quickly as possible.
Contact Us
• Note: Please only use newegg marketplace message center to contact us, All emails and messages will be answered within 24-48HRS. Not including weekends and holidays.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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