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156 Ratings (87% Positive) 

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On-Time
Delivery
92.31%
Product
Accuracy
90.77%
Customer Service
Satisfaction
78.79%
Leo C.
Ordered on 9/25/2020
Power to reach out
10/12/2020 2:08:17 PM

Battery as described, fit was perfect and so far seems to be working well.

  • Yes
  • Yes
  • Didn't contact
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spencer w.
Ordered on 8/22/2020
VERY SLOW SHIPPER and NO Communications at all, would not buy from again!
9/3/2020 1:47:02 PM

This seller took more than two weeks (not the 2-3 business days advertised) to ship the article. Then, supplied completely erroneous delivery information. They did not respond at all, to requests for order status update. Poor seller. Do not recommend, and would never buy from them again. New Egg needs to do a much better job screening its sellers! They are ultimately responsible for this poor performance!!

  • No
  • Yes
  • No
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monte j.
Ordered on 7/19/2020
Impressed
8/4/2020 5:17:04 AM

Ordering on line can often be risky. Not here. Good experience. Very satisfied.

  • Yes
  • Yes
  • Yes
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Alberto R.
Ordered on 4/26/2020
I still don't have the item
5/12/2020 9:32:49 AM

I still don't have the item

  • No
  • No
  • Didn't contact
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Delores M.
Ordered on 6/19/2019
Battery Died just over 30 days
7/26/2019 2:51:02 PM

Would not recommend. I bought the same battery 3 years ago was great. This one lasted just over a month and died. Will not order from them again.

SMAVCO Response:
Please contact us to check if you qualify for warranty replacement. All batteries are fully inspected at the factory. Also check if any underlying issue with your unit.
  • Yes
  • No
  • No
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Mark P.
Ordered on 6/25/2019
PATHETIC EXCUSE FOR SERVICE - IGNORE THE CUSTOMER
6/28/2019 5:04:53 AM

THIS PATHETIC VENDOR DOES NOT REPLY TO EMAILS. I DO NOT TOLERATE BEING IGNORED. THE ITEM IS LIKELY BACK ORDERED OR HAS TO COME FROM CHINA ON A BOAT. SOMEHOW THESE C R A P VENDORS THINK THEY CAN GET AWAY W/ WEEKS-LONG DELIVERY TIMES AND NOT INFORM THE CUSTOMER. THIS IS ONE. FIND ANOTHER VENDOR OR YOU WILL BE SORRY.

SMAVCO Response:
Order received 06/25/2019. Paid - Standard Shipping (5-7 business days). Expected Delivery - 07/05/2019. Delivered 07/02/2019 at 1:24 pm before expected delivery date.
  • No
  • No
  • No
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Jeffrey R.
Ordered on 2/2/2019
3/11/2019 8:13:27 PM

I had a similar experience to another reviewer of this seller: The item was quoted on the page as being in stock and would ship in 2 days. The shipping label was submitted to USPS the first business day after I ordered. And then the waiting game started: after a week of waiting for the package to be dropped-off with USPS, I contacted the seller, who very quickly and courteously explained that their shipment from China was delayed and that it'd ship later in the week. The next business day the package hit the mail and it arrived soon after. I probably would not have thought much of it, but the seller reviews show others having a similar story of week-long delays on in-stock items that get resolved immediately after contacting customer service. I'm not sure if the business is just overloaded on their workload (I've been there, back when I was a supervisor at a print shop), but I'd have appreciated if they—like I was with my customers—were proactively open and honest about the timeline of their order, both on their listing and when a delay in processing occurs. The silver lining is that the items I ordered were all exactly correct and work great!

SMAVCO Response:
Order received 02/02/2019, 7PM. Paid - Standard Shipping (5-7 business days). Expected Delivery - 02/11/2019. Delivered 02/12/2019. One day delay beyond expected delivery date.
  • No
  • Yes
  • Yes
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Arthur M.
Ordered on 2/14/2019
Battery life
3/2/2019 6:12:36 AM

I have a smart phone and I also have an old style flip phone for work calls and text. I wanted a new battery for the flip phone because the original battery was over two years old and was barley lasting a fully day. The "new" battery is definitely weaker. I don't know if is defective, not the right style for the phone or some other problem. But I put old battery back in the phone.

  • Yes
  • Yes
  • Didn't contact
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James S.
Ordered on 1/22/2019
Slow shipping
2/7/2019 10:07:37 AM

Ordered on January 22, got tracking number late on January 23, but only that USPS had gotten notice of shipment (item not yet delivered to USPS). As of January 28 that will STILL the status (item still not delivered to USPS), so I contacted Seller and was told that "we will have to follow-up with USPS office to open a trace to locate." The next day they notified me that they had traced and "found" the shipment, but USPS tracking information indicated that USPS never received it until the day AFTER I contacted the Seller. I finally received the product on February 1. I don't know why they didn't ship or why they tried to blame it on USPS, but it felt a little shady and left me wondering if they ever would have shipped if I hadn't contacted them.

SMAVCO Response:
Order received 01/22/2019. Paid - Standard Shipping (5-7 business days). Expected Delivery - 01/31/2019. Delivered 02/01/2019. One day delay beyond expected delivery date.
  • No
  • Yes
  • No
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Dale W.
Ordered on 1/2/2019
1/18/2019 7:37:52 AM

Made shopping easy!!

  • Yes
  • Yes
  • Yes
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Frank D.
Ordered on 11/10/2018
11/27/2018 4:21:21 AM

Battery worked great in my wife's Kindle DX. We had tried one from a different vendor that did not work.

  • Yes
  • Yes
  • Didn't contact
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BARNES N.
Ordered on 10/25/2018
Fast Service and Good comunication
11/9/2018 5:26:58 AM

The Customer service was very good, product was as described and always informative. Well recommended.

  • Yes
  • Yes
  • Yes
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Michael W.
Ordered on 7/24/2018
not working
8/21/2018 5:01:31 AM

Brand new battery not holding a charge.

  • Yes
  • No
  • No
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Ben L.
Ordered on 6/11/2018
Need to return, no response
6/26/2018 10:52:24 AM

I emailed the day I received the item as I no longer need it. I still have not heard back from them.

  • Yes
  • Yes
  • No
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Mark C.
Ordered on 1/15/2018
Perfect Experience
1/30/2018 12:07:32 PM

Product was as advertised. Shipping was timely. Would use them again.

  • Yes
  • Yes
  • Didn't contact
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Jack R.
Ordered on 12/6/2017
Fast service and good product.
12/21/2017 8:24:23 AM

The battery fit perfectly and works very well.

  • Yes
  • Yes
  • Yes
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Keith K.
Ordered on 6/1/2017
Awesome Seller!
6/7/2017 8:13:19 AM

I would definitely recommend this Seller based on how fast I received the item and packaging! Item was packaged within manila envelope with a little bit of padding. Better than other sellers with plastic sack type wrapping.

  • Yes
  • Yes
  • Didn't contact
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carol t.
Ordered on 5/10/2017
5/24/2017 4:51:49 PM

no. i was sent the wrong battery. I returned the item to the sender with a note for the correct. As of right now i am not satisfied.

  • Yes
  • No
  • No
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Martin B.
Ordered on 4/11/2017
Restored my TrekMax like new!
4/25/2017 7:10:21 PM

Bass was cutting out after short playing time; TDK tech support told me it was a protection circuit due to low battery. Replacement battery solved the issue; unit plays like new.

  • Yes
  • Yes
  • Yes
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Robert S.
Ordered on 3/25/2017
Great seller (5 full golden eggs)
4/10/2017 10:23:01 AM

My item was delivered on time and in perfect condition! I highly recommend this seller!

  • Yes
  • Yes
  • Didn't contact
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