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Returns Policy

All return or exchange package should arrive within 30 days of delivery of a shipment.
We do not accept returns of:
- Any item that is returned more than 30 days after delivery
- Any item that is not in its original condition, is damaged, or is missing parts. GPS Tools if opened will not be taken back as return and $6.99 will be deducted from the refund.

RETURN FOR ORDER WITH FREE SHIPPING PROMOTION

- Initial shipping, handling, and transaction fees are the costs of sending the product to customer and are not refundable.
- In case the item sold has "free shipping", SMAVtronics will deduct $3.99 as shipping cost for order value less than $50 and $6.99 for order value greater than $50 but less than $100. For order value of $100+ $9.99 will be deducted from refund. These charges are in addition to the 15% restocking fees.
- In case the item sold has "free shipping", SMAVtronics will refund the amount of purchase, without "actual shipping costs". In case of buyer's remorse, the buyer is responsible for return shipping.
- Restocking fee 15% is applied for sealed merchandize.
- Restocking fee 25% is applied for opened merchandize.

Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you. We cannot accept returns of opened items or items returned more than 30 days after delivery. All return or exchange is subject to approval.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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