Sams Computer LLC is an internet retailing company based in Oakland, MI. We specialize in buying and selling quality off-lease items and refurbished Dell, Compaq/HP, and IBM systems. Sams Computer LLC is a leader in the resale industry of used and refurbished laptop computer systems. We bring over 15 yrs. of experience to the table to ensure you get reliable, quality products from us.

We believe at Sams Computer LLC that quality refurbished computer systems are an extremely cost effective way to handle the computing needs of the majority of the people out there in today’s world. The Secondary PC Market is rapidly growing in today’s economic environment. A pre owned/refurbished computer will perform like a newer expensive computer for a fraction of the cost, making it an affordable solution for the end user. With our contacts in this industry, it allows us to purchase large quantities of laptops at low prices and pass that savings on to you. Our goal is to offer a wide variety of laptops, so you may find the one that will suite your specific individual needs, but continue to make it affordable.

Our highly qualified staff ensures you get quality laptops that performs at a high level. We place our laptops through a series of rigorous tests and checks to ensure our systems are performing at the highest level when they leave our building. We pride ourselves on going the extra mile with our refurbishing processes and procedures.

We aim to provide world class service to each and every one of our customers. It’s our goal to provide you with expert knowledge, friendly service, and quality laptops at affordable prices. We strive to make you a lifelong customer of ours and able to feel confident in telling others about us.
  • SAMS COMPUTER LLC STORE
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Return Policy
About Us

RETURN POLICY

30-Day Satisfaction Guarantee
Your satisfaction is guaranteed! If for any reason you are not completely satisfied with your product within 30 days from date of purchase, you may return your item for a refund or exchange.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%