Welcome to Santa Monica Wireless; the internet's number one stop for online electronics shopping.
We pride ourselves on going above and beyond for our customers. We have been selling online for more than 15 years with exceptional customer service and support. We have over 1,600 positive feedback on different Online Marketplaces and growing. We carry all kinds of GSM Unlocked, Verizon, AT&T, T-Mobile Cell Phones and Accessories. Our goal is to provide you the best products at the lowest prices. We carry all listed items in stock and most ship same day so you will get your item fast. You are more than welcome to contact us at info@SantaMonicaWireless.com with any questions or concerns you may have. We are here to serve you.
We would gladly accept return between our Return Policy Period Time. All returns require a Return Merchandise Authorization Number (RMA #). Please contact us to receive your RMA # before returning an item. Please note that unauthorized returns will not be accepted. Once approved for a return, you will receive an email with return instructions and in some cases, a prepaid return label.
Please note that:
All returns will be inspected prior to a refund being issued.
Items that are altered in any way (including locking of unlocked phones) will not be accepted
Buyers who simply do not want their item or bought the wrong item are responsible for return shipping and a 15% restocking fee.
Refunds will be issued within 3-5 business days of receipt of the item to the original payment method.
Please kindly contact us with any question you may have and we would gladly response back to you in 1-24 hours.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.