ANNKE is invested and held by YINZHIJIE which is a public company(stock code:300085).
ANNKE is the co-packers of many famous brand, like Swann、Q-see、Samsung and Lorex.
ANNKE created CCTV security kits in 2006,and become a leader in this area. For the time being, our sales volume is No.1 in UK market.
ANNKE has warehouse in UK,USA,Germany and Australia.You can receive your parcel at an amazing speed.
ANNKE has tech support in USA,UK,Germany and Australia. We can serve you more efficiency.
ANNKE has its own factory, we can control the quality and price.

ANNKEproducts make high-tech sophistication simple to install and operate. Our do-it-yourself surveillance systems are easy-to-install for the novice yet powerful enough for the expert. The start-up guides and manuals provide easy-to-follow, step-by-step instructions to get you started and our extensive knowledgebase and instructional videos offer useful support for all phases of setup and use. Annke products also come with a One-year warranty and FREE lifetime technical support if you do run into any questions while installing or using our security systems.

Email: support@annke.com ——For any question
Phone Number: +1 323 471 423 (Eastern Time 20:30-05:30 Sun-Fri) —— ONLY to answer technical questions.

Feedback
Returns Policy
428 Ratings (88% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
93.83%
Product
Accuracy
89.20%
Customer Service
Satisfaction
86.16%
Amy E.
Ordered on 4/23/2020
great
5/8/2020 7:42:04 AM

i would strongly recommend

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  • Didn't contact
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Mark O.
Ordered on 4/20/2020
Product as described
5/5/2020 7:37:08 AM

Shipped out in a reasonable time from Calif. to NY., especially during pandemic. Product was new, well-packed and as described Will check out other Annke products. Thank you.

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  • Didn't contact
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Richmond F.
Ordered on 12/6/2019
12/22/2019 12:57:36 AM

My first order got delivered to the wrong state, but a day after contacting customer service a new package was sent. I had no trouble getting a satisfactory resolution to my problem.

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Anonymous
Ordered on 9/6/2017
Thought was ok
6/18/2019 5:59:27 AM

The item quit working

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  • Didn't contact
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Michael F.
Ordered on 5/28/2019
very slow communication.
6/5/2019 12:15:48 PM

Besides of very poor knowledge of company staff, packaging the order( I Received the wrong part of order) ,communicating with customer service is awful. To answer e-mail takes them 3-4 days. I'm still is not offered decision since May,31. Newegg.com is hurting itself,letting bad companies to sell on Newegg website.

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Michael M.
Ordered on 4/12/2019
Excellent customer service
5/3/2019 6:03:25 AM

I have to say, Annke customer service is outstanding. I ordered some additional cameras, and they checked if compatible with my current system (unprompted) due to my order history. Excellent response.

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sondro k.
Ordered on 11/7/2018
Security ANNKE Technology
12/15/2018 7:16:23 PM

awesome product! Specially for under $25. I want 3 more but can't find it anymore.

  • Yes
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  • Didn't contact
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DANIIL K.
Ordered on 11/27/2018
12/12/2018 10:51:47 PM

Took 3 days to provide tracking and almost a week to ship it actually. Also they sent cameras separately, but provided tracking number only for the box with DVR itself. So I was surprised getting only half of my order. Contacted Newegg support and they told me that (because it was order from marketplace) they can do nothing, except contacting ANNKE. Awesome! Another box arrived next day, so this story has happy end. Cameras are good for the price, but I will think twice before buying something from ANNKE again.

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  • Didn't contact
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Anonymous
Ordered on 11/7/2018
very good so far, am happy with this serv
11/28/2018 8:40:39 PM

highly recommended!

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  • Didn't contact
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Anonymous
Ordered on 11/6/2018
these webcams work with Windows 10.
11/27/2018 7:54:51 AM

I was the victim of the Windows 10 "security update" that killed my on line access to my webcams. Both Annke cameras installed easily with immediate access from my Cell and Tablet. I have as yet to be able to connect via PC but still trying. That is why I gave it a 4 not a 5 rating, I will update if I am able to connect the PC in future the.

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  • Didn't contact
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MICHAEL V.
Ordered on 9/21/2018
Delivered to wrong address, then out of stock
10/12/2018 3:02:08 PM

The camera was delivered on time to San Diego. Unfortunately I am in CT. Called Newegg CS and was told they would order a replacement. Then was notified by email from the seller item was out of stock. I was then puzzled to receive an email with an RMA number to return the item (that I didnt have) for a refund. The next email said I should apply for an RMA (which some how I already had)) and send the number back to the seller, which I did. Two days later the camera was " received" at the warehouse and my money refunded 2 days after that. I never received the camera. The refund process and communication, while convoluted, was satisfactory. I will continue to do business with Annke.

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Jeff C.
Ordered on 9/20/2018
Fantastic
10/5/2018 6:10:33 AM

Received 4 days earlier than expected Exactly what was described

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Chris s.
Ordered on 9/6/2018
Good stuff
9/20/2018 8:18:23 PM

Got a WiFi connected pan tilt zoom survailance cam it is very good especially for the price good delivery speed over all very happy.

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  • Didn't contact
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Anonymous
Ordered on 9/2/2018
Poor
9/18/2018 6:35:04 AM

The return address lable from Newegg did not include a workable address that the carrier would accept. Emailed seller for correct address. Seller responded, but didn’t provide a address. Impossible to return doa item. Will dispute credit card charges.

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Richard T.
Ordered on 7/17/2018
Terrible translations and terrible software ruin otherwise good hardware
8/1/2018 7:25:25 AM

The software (firmware and apps) are totally unusable out of the box. Had to tell support the model number 2 times and take a picture before they would help me. I literally gave them the model number from the box and they asked me what the model number was. Finally got updated firmware and software, but the software is terrible. Can't configure the NVR from the desktop app. Couldn't connect using the mobile (android) app. Web interface was missing a lot of features. Only way to really interact with the device is when it's plugged into a TV. They are in China, so phone support is really late at night or early in the morning. Email support is answered in the middle of the night, so you always have to wait until the next day to get a response.

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Chris W.
Ordered on 5/31/2018
What a bargain.....
6/21/2018 7:52:52 AM

Hey got a 8 port DVR with support for 8 CCTV and 1 IP cams plus cables and 4 CCTV cams for $100 on sale. I mean you can't go wrong. It did not have an HDD but was easy enough to add.

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  • Didn't contact
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Scott V.
Ordered on 6/1/2018
Great
6/16/2018 6:23:27 PM

Good system. Lots of features. Very solid.

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Anonymous
Ordered on 4/2/2018
Works Hard to Correct any issues
5/22/2018 9:59:47 AM

I received a surveillance system that initially did not function. Annke worked with me, trying different troubleshooting procedures, to correct the problem. In the end, they sent me a new operating system and hard drive, which corrected the problem. Their customer service was great, in that, they stuck with me through the entire process until my issue was resolved. GREAT ANNKE CUSTOMER SERVICE!!

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Paul R.
Ordered on 4/16/2018
Good
5/5/2018 10:19:57 AM

Good service. would appreciate a users manual with the product

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Gary W.
Ordered on 4/16/2018
UPS dropped the ball!
5/1/2018 4:50:36 AM

Evidently, UPS had some problems so they transferred 2 packages to USPS for final delivery. However, as the delivery address is new construction and has no mailbox, USPS did not deliver or make any attempt to do so and I never received the products. After contacting Newegg, the issue was transferred to the actual vendor who said that I needed to contact USPS#@%$^&. USPS said they would deliver the packages to a different address in 2 days following. It has now been a week and still no package or contact!

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