Dear Customers
***A letter to American Customers About Shipped from China Impact from Covid-19***
To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.
If you are uncertain about shipping status, please email seller on your seller account page or send email to our service team: neservice @ sennow . com (please remove the spaces)
If you have questions of where is package or when would it be shipped?
Since Newegg tracking function will not update tracking for packages before they arrive at USA, please track your package with tracking# provided from below:
track . 4px . com(Please remove the spaces)
www . 17track . net(Please remove the spaces) for tracking starts with "UF"
We appreciate your trust as always and will not let you down as always.
Please stay safe and take good care
Sennow Inc
Best Regards
6th, May, 2020
***A letter to American Customers About Shipped from China Impact from Covid-19***
SHIPPING:
*Domestic Shipping:
For orders needs to be fulfilled by Newegg warehouses in USA, Newegg will provide multiple levels of shipping services including: Eggsaver Shipping, Newegg 3 Business Days, Newegg 2 Business Days and Newegg Next Day Shipping of which Eggsaver Shipping will be free of charge.
WARRANTY:
*Vaseky
Sennow is the manufacturer authorized seller of Vaseky SSD and Memory products. Vaseky products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.
*Jingsha
Sennow is the manufacturer authorized seller of Jingsha motherboard products. Jingsha products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.
*HUANANZHI
Sennow is the manufacturer authorized seller of HUANANZHI motherboard products. HUANANZHI products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.
RETURN POLICY:
Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.
Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.
FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers’ satisfaction is our business goal to achieve.
Thanks for shopping from us!
Featured Products
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Sennow
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Sennow will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Sennow will refund back to your method of payment.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
I would love to say that the item was shipped right away, but can't. I would love to say this is an honorable company that doesn't give excuses, but can't. No, this company will tell you they are testing your used item before shipping, (something I think should have been done, if true, before listing.) the item. Then after the shipping company has never received the item being shipped want to charge a 5% restocking fee for generating a label. As of now I would say there has to be more honorable companies in China than this one.... Beaware of this company.... JS