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150 Ratings (46% Positive) 

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On-Time
Delivery
60.67%
Product
Accuracy
56.00%
Customer Service
Satisfaction
46.15%
Anthony C.
Ordered on 2/27/2021
Tablet
3/15/2021 9:56:36 AM

It was brand new at a great price for a powerful tablet. I love it.

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Louisa M.
Ordered on 2/18/2021
Misleading title, poor quality merchandise, should be removed from the store.
2/26/2021 12:46:09 PM

Said it would come with a pen, it did not. Said it was in good quality, despite a notable dent on the hinge. Product still had a skin, that was dirty as well as poorly placed. Also the glue on the bottom was completely useless, leaving the grips falling off on arrival. Pathetic.

  • No
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James S.
Ordered on 2/8/2021
My worst experience ever with NewEgg.
2/24/2021 10:28:27 AM

I have contacted you three times to get my money back. The laptop was never delivered. I purchased another laptop at Best Buy for less money and I picked it up on Sunday, Feb. 21, 2021. I have never received an e-mail from your supplier as promised.

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Joseph G.
Ordered on 2/6/2021
Excellent quality, very timely service.
2/18/2021 4:48:30 PM

I purchased a refurbished Microsoft Surface Pro 3 and was expecting it to be delivered two weeks from the purchase date. The package showed up 11 days ahead of time! I did have a concern about the tablet and what came in the box, luckily the seller contacted me very quickly after I sent them a message. The tablet was in great shape and functions as-new. I would recommend purchasing if you are considering a 2-in-1 Microsoft Laptop.

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Brendan T.
Ordered on 1/23/2021
Solid
2/16/2021 6:39:12 PM

The computer works very well. It seems like the display lights might be a little off when it powers up but I’ve had no issues. They even sent a pen because the computer didn’t come with one

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Kiyana W.
Ordered on 1/5/2021
No Keyboard and No Response
1/16/2021 10:06:34 PM

This item was photographed with a keyboard and didn't say it did not come with a keyboard. For such a high price, I was expecting it to have a keyboard (especially since it was photographed). I tried asking about the keyboard and received no response. I'm giving 3 stars because the shipping was much faster as expected.

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0 out of 1 people found this review helpful. Did you? 
Richard D.
Ordered on 12/3/2020
? Where is it?
12/11/2020 6:59:04 AM

I paid for priority shipping and 7 days later it hasn't arrived and may not make it for another 3 according to the shipping tracker. The unit sat at NewEgg for several days before it even went to the PO then sat in the PO. I suggest the auto review feature be disable until the order has at least arrived.

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  • Didn't contact
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David H.
Ordered on 11/19/2020
Would not buy from again
11/30/2020 11:12:22 AM

- they shipped a surface with a missing pen. - only after the rude person that answered the phone spoke with his supervisor did they agree to fix the issue.

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1 out of 1 people found this review helpful. Did you? 
Michael M.
Ordered on 8/11/2020
Tablet won't take a charge from the chord that came with it.
8/24/2020 8:29:20 AM

after plugged in tablet says "charge chord not compatible with the tablet, charging has stopped to prevent damage to the tablet" Tried another micro USB and the same thing happens. Would like to return for a different tablet or send me the right chord?

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1 out of 1 people found this review helpful. Did you? 
benny p.
Ordered on 7/28/2020
Defective Item
8/12/2020 6:53:08 PM

Item was supposedly tested before shipped. Was defective upon arrival and also item did not have it’s availability changed on the site instead they had changed the price. Seems sketchy to me am I right.

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erik c.
Ordered on 7/20/2020
Sold me the wrong model with faulty charging
8/4/2020 4:58:26 PM

These sellers just got away with selling an i5 surface pro when I wanted the i7 (which was published). Screen has a dead cell and the charging is faulty. All of these issues weren't even listed as defects. I am not comfortable with returning the item as I am afraid they will run away with my money and the laptop. Very unsatisfied with my order and this seller deserves to be fined or banned. Horrible horrible seller and I hope Newegg won't let them get away with this. If they do, I am not purchasing from this site ever again. So very disappointed. I've lost so much money for a mediocre device. Do not purchase from this seller.

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1 out of 1 people found this review helpful. Did you? 
JAMES G.
Ordered on 5/21/2020
Outstanding tablet!
6/9/2020 7:54:26 AM

I replaced my 11 year old tablet with this Surface Pro 4 and and absolutely "head-over-heels" over it! This is a wonderful unit and is extremely fast. I recommend this to anyone looking for a full service tablet\laptop that is extremely portable and yet powerful.

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  • Didn't contact
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Hooman D.
Ordered on 4/29/2020
horrible seller!
5/15/2020 11:18:32 AM

I received the laptop damaged. The screen was cracked due to the horrible packing they had done, even though the box was not damaged. I notified the seller as soon as we open the package and sent pictures. His response was this: > The damage depicted in the pictures is virtually impossible based on the > way it is packed and the condition of the shipping box, I want the serial > number on the unit. In addition ,this was delivered 2 days ago and this is the first message we received, you have had it for 2 days He basically accused me of the damage! He is so rude and obnoxious and I told him that. In addition he said there is a lot of fraud and that he needs the serial number. No were on the computer had the series number. I sent it back to him and don't want a replacement from him. Will buy from someone else because I definitely don't want to deal with him. Still waiting for my credit on my card in which I have not received. I now probably have to call my credit card company and put a stop to it. Our company has made purchases with Newegg for many years and has never ever encountered being insulted like this.

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2 out of 2 people found this review helpful. Did you? 
Michael W.
Ordered on 5/12/2020
Pen Not Received - Scammer
5/15/2020 9:52:12 AM

The Surface Pen which is clearly in the original listing was not received. Instead i got a 3rd party pen that is less than half the cost of the Surface Pen. I have contacted Newegg and Shop Red Tag Sales. No response to emails or calls to red tag and after seeing other reviews i have realized i have been scammed. DO NOT USE THIS SELLER!!!!

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1 out of 1 people found this review helpful. Did you? 
Timothy B.
Ordered on 5/1/2020
5/7/2020 10:40:56 AM

The seller could have been a little bit more descriptive about one of the items I bought but other than that; I highly recommend them to people.

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  • Didn't contact
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Christine S.
Ordered on 4/17/2020
Item not as described
4/27/2020 11:57:30 AM

Did not receive the surface pen that was supposed to be included, according to the sellers listing.

  • No
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Anonymous
Ordered on 3/26/2020
4/8/2020 7:37:15 AM

Requested change to shipping address within minutes of placing order and received confirmation. Order still shipped to wrong address.

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Dave S.
Ordered on 3/20/2020
Where is my stuff
3/30/2020 10:17:13 AM

I finally got a hold of them on Friday and because of the COVID-19 they were short staffed. I appreciate them getting one order out. I hope they get the last 4 out. I did appreciate the communication. It would have been better if they just emailed me sooner to let me know.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 3/12/2020
3/20/2020 7:18:11 AM

The pen was not included in the original shipment (because Microsoft quit including them), but the great consumer service rep sent me one once I pointed it out. I had a rush service on the original shipment, so they rushed the pen too.

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Anonymous
Ordered on 2/12/2020
Pretty good
2/28/2020 9:06:15 AM

They got the order wrong initially, but two emails later and it was fixed.

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1 out of 2 people found this review helpful. Did you? 
 
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