Welcome to visit our products and wish you a good mood * v *
* Shenzhen Minos Technology Co., Ltd. has been committed to two types of products, namely electronic products and furniture.
** We have a mature market in China and have been widely recognized by many companies and institutions.
*** Electronic products mainly promote gaming headsets, and have the most professional technology, which can bring players an extraordinary listening experience. Furniture mainly pushes desks. If you are looking for products suitable for home and office use, you can get them through YANNI. We will provide customers with quality services on the basis of safety, economy and professionalism in the most professional way to meet their existing needs.
• Your order will be 100% traceable. Do not worry.
• Please track your package here. https://www.trackingmore.com/
• We have our own warehouse in the US, and the products are arranged directly from the US warehouse. We will provide a tracking number for each order you send.
• If you cannot track your order, just send us an email and we will send you the message.
*** Our email: firstname.lastname@example.org
** About customer service **
• After inspection by the quality inspection department, we will ship all orders.
• Any quality problems or lost parcels, please contact us directly, we will try our best to solve them.
• We guarantee your zero-risk buying experience here, and strive to fully satisfy customers.
** About feedback **
** Feedback is important to you and us.
** If you are satisfied with our products and services, please leave us positive feedback.
** If you are considering giving us negative or neutral feedback, please give us a chance to resolve the issue first. We will do our best to help.
Limited time offer, ends 08/01
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Smart@Purchase Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", Smart@Purchase Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Smart@Purchase Store will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.