Smart Weigh Playbees Store

Smart Weigh Playbees Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Smart Weigh Playbees
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Smart Weigh Playbees
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Smart Weigh Playbees will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Smart Weigh Playbees.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Smart Weigh Playbees will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Additional Seller Return Policy
At Playbees, we want you to be satisfied with your purchase. Our 30-day return policy allows you to request a return within 30 days of receiving your item for a full refund.

Return Eligibility

To qualify for a return:

The item must be in the original condition, unworn or unused, with tags attached, and in its original packaging.
A receipt or proof of purchase is required.
To initiate a return, please contact us at Cs@betterbasics.com. Returns should be sent to:
297 Margaret King Ave, Ringwood, NJ 07456.

If your return is approved, we’ll provide a return shipping label and instructions for sending your package. Please note that items sent back without prior approval may not be accepted.

For any return-related inquiries, reach out to us at Cs@betterbasics.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Non-Returnable Items

Certain items are non-returnable, including:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care products (beauty items)
Hazardous materials, flammable liquids, or gases
If you have questions about the eligibility of your specific item, feel free to reach out.

Exchanges

To exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at Cs@betterbasics.com.

Contact Us

Email: Cs@betterbasics.com
Address: 297 Margaret King Ave, Ringwood, NJ 07456, USA
Phone: +1 855-797-2253

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.