If for any reason you are dissatisfied with your purchase, you may return it for for an exchange or a refund (exclusive of shipping and handling charges) within 30 days from the date of purchase.
Please contact us first for an RMA number before returning an item. We will not accept returns without a valid RMA number.
Please be sure to return your unopened item with all the accessories and all packaging materials that accompanied it when we shipped it to you.
All returns will be inspected, and the refund amount will be adjusted depending on the condition of the returned product.
For returns, due to wrong address, a 15% charge will be deducted from the refund in order to cover the original shipping costs.
Buyer pays for all return shipping cost.
For opened products, 15% re-stock fee of the item will be charged.
In the unlikely event you are not satisfied with the transaction, please contact us immediately and we will try our best to resolve the issue.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.