SPlus is a privately held company, founded in June 2002. SPlus has grown to be one of the nation's successful Reverse Supply Chain Management Organizations. SPlus is dedicated to provide its customers a smooth and satisfactory shopping experience. SPlus sources and maintains thousands of quality laptop/notebook, server and desktop service parts from manufacturers such as Dell, Alienware, HP, Acer, Gateway, Apple and Toshiba. We sell all parts at below-wholesale prices and every part comes with a 30 Days Warranty.
SPlusDirect offers a return warranty of 30 Days on all products.
Returned items will be TESTED and CHECKED. If found to be defective, then buyer will be informed of replacement or refund options.
Replacement or Refund takes minimum 3 business days after we receive the item.
Returns made for non-defective items (bought by mistake or if item(s) is/are not compatible), SPlusDirect (As Merchandiser) is entitled to charged a 15% restocking fee.
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Buyer is responsible for return shipping costs.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.