PLEASE NOTE: ALL OUR PRODUCTS HAVE A WARRANTY. SOME 90 DAYS, OTHERS 1 - 2 YEARS!
- We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase
- Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
- A 15% processing/restocking fee is charged for items returned by the customer that does not have any issues whatsoever.
- Items returned damaged or in a bad shape will generally incur a fee ranging from 20-80% depending on the condition returned.
- Products returned with dents or broken parts, will be charged a 40% fee. Products returned broken and nonfunctional will be rejected and no refunds will be due ).
For assistance returning an order please email email@example.com or call 8779068687.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.