Welcome to Suntrail
Suntrail is a fast-growing e-commerce company founded in Taiwan in 2011. We are an authorized seller for more than 50 brands around the globe; ranging from beauty products, health supplements, to electronics, and home appliances across major selling platforms. We help businesses to reduce their constraints of time, space, and place while we provide high quality and the best variety of products to our customers. We are also the authorized general agent of the 2019 Xiaomi Black Shark 2 in Taiwan.
We offer brand new unlocked smartphones, and we provide worldwide shipping with DHL Express.
Our customer support hours are Monday to Friday 10:30 a.m to 06:30 p.m Taipei Standard Time (GMT+8). Please don't hesitate to contact us if you have any question. We're happy to help!
* Note: Our products come with U.S chargers only
Learn more about us at http://www.suntrail.com.tw/
If you are not satisfied with your purchase, 15% restocking fee will be applied for the refund. Buyers are responsible for paying for your own shipping costs for the returning item(s). Shipping costs are NOT refundable. Please visit the “Returns Policy” tab below for more information.
We offer a 1-year warranty from the date of your new purchase item(s). Please see below for our Terms & Conditions.
• Damages caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions are NOT covered in our warranty. A warranty card is not required for our warranty service.
• All returns must be sent to:
5F, No., 166, Sec., 2, Keelung Rd., Taipei, Taiwan
The buyer would have to pay for returning postage. Please keep in mind an additional fee could be charged if there is any damage caused by human factors.
• We offer a full refund if you receive defective item(s). Buyers are responsible for the return shipping fee. Returned item(s) must be kept in good condition in order to qualify for a full refund.
• In case of any missing content, Suntrail Co., Ltd reserves the right to deduct a certain amount and not to provide a full refund.
Welcome to Suntrail