Welcome to Suntrail

Suntrail is a fast-growing e-commerce company founded in Taiwan in 2011. We are an authorized seller for more than 50 brands around the globe; ranging from beauty products, health supplements, to electronics, and home appliances across major selling platforms. We help businesses to reduce their constraints of time, space, and place while we provide high quality and the best variety of products to our customers. We are also the authorized general agent of the 2019 Xiaomi Black Shark 2 in Taiwan.

We offer brand new unlocked smartphones, and we provide worldwide shipping with DHL Express.

Our customer support hours are Monday to Friday 10:30 a.m to 06:30 p.m Taipei Standard Time (GMT+8). Please don't hesitate to contact us if you have any question. We're happy to help!

* Note: Our products come with U.S chargers only


Learn more about us at http://www.suntrail.com.tw/


**Return**

If you are not satisfied with your purchase, 15% restocking fee will be applied for the refund. Buyers are responsible for paying for your own shipping costs for the returning item(s). Shipping costs are NOT refundable. Please visit the “Returns Policy” tab below for more information.

**Warranty**

We offer a 1-year warranty from the date of your new purchase item(s). Please see below for our Terms & Conditions.

• Damages caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions are NOT covered in our warranty. A warranty card is not required for our warranty service.

• All returns must be sent to:

5F, No., 166, Sec., 2, Keelung Rd., Taipei, Taiwan

The buyer would have to pay for returning postage. Please keep in mind an additional fee could be charged if there is any damage caused by human factors.

• We offer a full refund if you receive defective item(s). Buyers are responsible for the return shipping fee. Returned item(s) must be kept in good condition in order to qualify for a full refund.

• In case of any missing content, Suntrail Co., Ltd reserves the right to deduct a certain amount and not to provide a full refund.

Feedback
Returns Policy
9 Ratings (100% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

4 egg
0
0%
3 egg
0
0%
2 egg
0
0%
1 egg
0
0%
On-Time
Delivery
100.00%
Product
Accuracy
100.00%
Customer Service
Satisfaction
100.00%
Aaron W.
Ordered on 9/29/2020
Basically the best
11/17/2020 6:42:44 PM

Great product great price

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Patricia E.
Ordered on 9/30/2020
Excellent product
11/17/2020 8:07:55 AM

Great product, expedited service. Highly recommend!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Michael I.
Ordered on 10/18/2020
best gaming phone ever!!
11/16/2020 7:50:25 PM

so freaking fast! best gaming phone period!!! I have the new oculus for this phone... works perfectly and so smooooooth! the cooling fan with added lighting makes the whole experience that much more pleasuring!!!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Patricia E.
Ordered on 9/24/2020
9/30/2020 6:44:20 AM

The delivery was impeccable and faster than expected. Great job!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
PERRY K.
Ordered on 7/19/2020
Item as described!!!!!
8/17/2020 3:32:56 PM

Yes, I would recommend the seller..

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 7/9/2019
Great overall
8/2/2019 6:08:20 AM

Shipment was easy even though it was an international shipment. Normally it should take a few weeks at the least but I got my product in about a week. Everything was as described and works. I'll definitely order from them again should the need arise.

Suntrail_USA Response:
Thank you so much for taking the time to leave this review. We are delighted to hear that you had such a great experience shopping with us, and we really appreciate your business. Please let us know what we can do for you in the future!
  • Yes
  • Yes
  • Yes
3 out of 3 people found this review helpful. Did you? 
TOP