Feedback
Returns Policy
166 Ratings (94% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
95.78%
Product
Accuracy
95.78%
Customer Service
Satisfaction
96.25%
William W.
Ordered on 3/6/2021
As listed
3/20/2021 6:31:06 PM

Laptop showed up on time and all the specs were as listed

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Gary S.
Ordered on 2/28/2021
Hp Laptop
3/11/2021 6:42:37 AM

I would give the laptop a 5 but when setting it up the internal wireless receiver stopped working with no explanation--the wireless in the house was working because other computers were connected to it. I had to use a USB wireless network dongle to finish registration and upgrading Windows. Once upgraded, the internal wireless started working again but I have never seen this type of problem in an HP before even with the less expensive models purchased from a national retailer that Newegg won't allow me to write. Have an alternative network receiver to plug in if you purchase this model. So far it is working without any further problems.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Terrie H.
Ordered on 2/9/2021
Love my new Dell
2/22/2021 9:37:57 PM

My new Dell Inspiron 5500 is a great computer. It starts up very fast even though I have a 1000 fonts installed and run Silhouette and Affinity Design Software for my wood and tumbler business. My other computer would run super hot and eventually shut down because of that. I am very happy with my purchase. I would definitely recommend.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Eric G.
Ordered on 1/30/2021
Quite satisfactory
2/16/2021 12:59:59 PM

Exactly as described, everything works as expected thus far. Arrived sooner than expected.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Brad B.
Ordered on 12/21/2020
Got it before Xmas!
1/13/2021 5:51:27 AM

Ordered late, so I didn't expect it to arrive by Christmas, but it showed up early! Great laptop, very happy!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
James b.
Ordered on 11/30/2020
Very good machine.
12/16/2020 6:50:41 PM

The only issue I have is the fans can be very loud, but I game in headphones so its not too much of a problem.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Joseph J.
Ordered on 11/30/2020
Good product so far, poor packaging.
12/15/2020 8:33:14 AM

So far the laptop is working just as it should. The two biggest things are no instructions or part list info, and poor packaging....the packaging is by far my least favorite part about this.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Rocket H.
Ordered on 11/22/2020
Fantastic
12/8/2020 8:14:59 AM

So a fun thing about buying this was that I ordered it for a 5-7 day shipping and it came in 2 days on my birthday so that was super nice. After using the computer for a few days the stickiness of the keyboard went away and it works great. I have no problem with it whatsoever, I can play any game that I have at max settings. The fan in the laptop works great I haven't found it overheating and while putting it at max is quite noisy, there's no real reason to do it. I would defiantly recommend this for anyone looking for a great gaming laptop. Its also very light which is awesome since my last laptop was heavy af, I really hated how heavy and bulky it was.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Ashley T.
Ordered on 10/28/2020
On Second Thought....
11/12/2020 9:34:41 AM

I bought an Acer Laptop from Super Dealsea Online Store though Newegg. I received the Laptop very quickly, but noticed it had the wrong configuration. I was obviously disappointed, but was able to return it and get a replacement with the correct configuration relatively quickly. Both Newegg and Super Dealsea Online Store costumer serve were excellent in understanding and solving my dilemma. I would give them 5 Stars (Eggs).

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 9/22/2020
Quick Delivery, Quick Customer Service, Missing 2nd Hard Drive
10/14/2020 11:34:23 PM

I order the computer with upgraded parts not normally configured from Dell, 20 GB RAM and an additional 2 TB Hard Drive. The computer was delivered quickly and with the 20 GB RAM, but not the additional 2 TB Hard Drive. Contacted their Customer Service and got a response within an hour. They apologized and said the employee may have forgotten to install the 2 TB HD and gave me the option of sending it back or sending the HD and installing it myself. I choose to install it myself. They provided a link to a teardown video for that model and immediately shipped the HD and I received it quickly via another large and well known online retail site that was not allowed to be named in the review. Installed it myself w/o issues except getting the case open w/o scratching was difficult. Overall a good experience and very positive Customer Service.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
John F.
Ordered on 9/17/2020
computer was defective, touch screen and touch pad did not work
10/5/2020 2:09:04 PM

computer didn't work when received

  • Yes
  • No
  • Didn't contact
Did you find this review helpful? 
Animal S.
Ordered on 9/14/2020
10/2/2020 12:06:45 PM

Works great

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 9/11/2020
Computer did NOT work and would not even boot up
9/28/2020 10:25:43 AM

Computer did NOT work and would not even boot up. Appears that there was an issue with the hard drive. Assume it was never tested at the distributors??

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Brenda I.
Ordered on 9/5/2020
9/25/2020 7:22:11 PM

My husband loves this new Laptop, it came quicker than anticipated. Newegg is a great website!!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Thomas M.
Ordered on 8/19/2020
Excellent in every way
9/3/2020 8:18:33 AM

I love the Newegg experience. Great product, great price and fast shipping!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Patricia M.
Ordered on 8/12/2020
So far, very satisfied.
8/27/2020 8:56:19 AM

Item arrived as scheduled, packaged well, with no problems. So far, the laptop has been easy to set up and is working well (HP Envy). The price was very competitive, and I did not have the hassle of going to a store. The comparison function on the website allowed me to decide exactly what I needed. I would use Newegg again.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Katie M.
Ordered on 7/5/2020
More Problems....
7/20/2020 7:46:58 PM

I got the laptop delivered on the day it was supposed to and was super excited to take it out and get it set up as I needed it for my business the next day. I turned it on and nothing worked!! I called Dell and after 45min on the phone and all the tech they could do, had to send it back because it's broken. Dell sent me a box and said they would try to get the computer up and running. I was totally disappointed.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Kevin L.
Ordered on 6/9/2020
Total frustrating chaos.
6/25/2020 8:29:25 PM

Never again. Charged for shipping when it said free shipping, air conditioner received crushed (couldn’t get shipping fee back btw). Ordered headphones - ordered was canceled (don’t know why), re-ordered, received confirmation and tracking number saying they were on their way only to get an email 3 days later saying I had left the item in my cart, then received TWO sets of headphones. Impossible to do a Chat - waited 10 minutes TWICE. Never again.

  • No
  • No
  • No
Did you find this review helpful? 
David S.
Ordered on 6/8/2020
6/23/2020 6:43:18 AM

Fantastic laptop computer. I'm very happy with the item!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Ervin H.
Ordered on 6/7/2020
As expected
6/22/2020 5:25:23 AM

Computer is everything I expected it to be. Lighting fast on boot up and does what I want it to do. That’s all anybody can ask.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
 
TOP