Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

About TERRAMASTER


TerraMaster with 8 years experience of developing storage products, including network attached storage and direct attached storage, sold in more than 40 countries and regions.

Products mainly designed for home and small business users, with its core competitiveness in high-end hardware configuration and robust software performance. TerraMaster dedicated to providing customers with excellent products that offer reliability and value.

Feedback
Returns Policy
172 Ratings (96% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
97.30%
Product
Accuracy
99.32%
Customer Service
Satisfaction
98.82%
Jeffrey L.
Ordered on 1/20/2021
Great NAS
2/3/2021 1:10:41 PM

Great NAS for the price and comes with plenty of Apps. I'm having problems with one app but the rest I have used work great. Fairly simple to setup if this is your first time using this kind of system. The web interface is clean and simple, I would recommend it to friends.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 1/18/2021
Need to be tech savy to set up
2/2/2021 7:03:49 AM

Not for the novice takes a knowledgeable person to set up and recommend using new nas drives. Tech service got back to me and was very helpful.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Jonathon B.
Ordered on 1/10/2021
Great little NAS!
1/26/2021 1:50:35 PM

Perfect solution for NAS for daily data backups. Set and forget knowing my data is safe.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Robert F.
Ordered on 1/8/2021
Good value for the money
1/26/2021 10:43:48 AM

I had a few questions when installing this nas as it was my first experience. I contacted customer service via email and was pleasantly surprised, their response was prompt and very informative. The unit is operating very efficiently and I feel it's a great value.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Vincent N.
Ordered on 1/8/2021
Works!
1/26/2021 1:17:01 AM

I purchased the Terra-Master to replace a D-Link NAS. I don't have much experience with setting up networks. I was able to have the Terra-Master set up and running within an hour. All the instructions needed are online. You will get a step by step guide for installation. I primarily use the Terra-Master (2 drive - one bay with 1TB and the other bay with 500G using RAID 1) for back up storage in lieu of the cloud. You can access the drives remotely via a web address created specifically for the NAS. I have tried using the drives away from home and it works. Again, I'm just an amateur who knows just enough to get things running. I couldn't tell how MAC addresses work nor configuration details. I am definitely not taking full advantage of the features included and I may never be able to for my lack of knowledge of all the settings included. However, the Terra-Master works as it should. I have programmed the NAS to turn on and off at certain times. You are able to program the on/off times for one week at a time or for individual days. Highly customizable. The unit is hooked up to my Nighthawk router and I did not need to configure the router to accept the NAS. Bottom line is I can access this unit remotely and that was my intended purpose. I will purchase another unit (due to the terrific price) for a back-up and because I have some familiarity with it.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Derrick M.
Ordered on 12/28/2020
Perfeegg!
1/14/2021 5:20:30 AM

Perfect! Just what I wanted!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Wayne G.
Ordered on 10/15/2020
Happy Camper
10/30/2020 10:54:13 AM

I had a little trouble getting the NAS to look like a server path, but the help folks set me straight. Happy with the unit and the service. Kudos

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
JOHN M.
Ordered on 9/4/2020
Good product for a great price
9/25/2020 12:59:37 PM

Bought this to run a pair (for now) of WD Red 4 TB drives using RAID 1. As others have noted, the case is plastic, but I don't plan on standing on it and it seems well-built. The drives slide in and out of the bays with no trouble. I can't hear its fans at all, about 4 ft from me and behind my desktop. (I checked, they're running.) The packaging was very good, which was reassuring. Hardware installation was easy; the included screwdriver and LOTS of screws are a nice touch. Software installation had a few issues, which cost an egg. The TNAS PC app opens up a browser window for most follow-on actions, but insists on using Internet Explorer, which then doesn't work. Copy the URL to another browser and everything is fine. But, initial disk check never finished in IE (took 20 minutes in Edge), RAID configuration never progressed to the next step or gave an option to close (but finished just fine, I found after closing and reopening the browser), after which disk formatting went fine. The TOS web app (which the TNAS PC software opens) has a long list of applications that can be downloaded, from typical (multimedia server) to interesting (OneDrive sync) to unexpected (Tomcat server). The list includes backup software, which I haven't tried since I have a preferred one. The NAS also has has a mobile app and can be setup for access from the web (your own "private cloud"). I don't plan to use that, but they're clearly positioning the NAS as more than just a backup location. One minor annoyance is in mapping the NAS to a drive letter; the letter ends up showing as a network resource vs just a drive, so many applications (e.g. Quicken) won't see it as an available destination. Overall, would definitely recommend.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Orlando Q.
Ordered on 9/4/2020
9/21/2020 2:05:32 PM

Works as a intended.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
William C.
Ordered on 5/23/2020
Good
6/9/2020 7:15:47 AM

Product came on time and looked exactly as it should look. Would definitely recommend this product and the seller.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
James C.
Ordered on 5/11/2020
Good value usb-c attached Raid1 storage.
5/31/2020 12:06:26 PM

Model D2-310. Added two 4TB CMR drives, set my raid choice and was up and running in a few minutes. Works well on my NUC10 usb-c 3.1 gen 2 interface. Speeds are similar to internal drives. (Also successfully tested this in TerraMaster 'Single' mode to access each drive independently.) (This unit also supports Raid0 mode for high speed storage - especially high speed with SSD drives.)

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
andriana z.
Ordered on 5/2/2020
5/18/2020 3:10:35 AM

FANTASTIC usb hard drive bay.Very fast and good so far .Works great in linux os for me ,all five bays work great from ssd hard drives to regular hard drives. New egg was fast on delivery and there packaging and shipping service team is great.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
NEIL O.
Ordered on 4/27/2020
Good Nas
5/13/2020 5:35:58 AM

works well and features seem consistent with ads

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Ralph Q.
Ordered on 12/26/2019
Excellent service
1/10/2020 5:14:31 PM

Recommended

TERRAMASTER Response:
Many thanks for your support and good feecback. Any questions or suggestions please be free to contact us. We are always here working with you ! Liya TerraMaster
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Norman B.
Ordered on 11/29/2019
Fantastic product for the price
12/14/2019 5:39:59 AM

I was searching for a network attached storage device and after reading reviews I settled on this one. The ease of setup and use it was amazing. It work minimal effort. I highly recommend it

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Darrell N.
Ordered on 11/21/2019
Up and coming company
12/6/2019 6:50:43 PM

I would definitely recommend Terra-Master. I like their products and their support is good. The only caveat is support is in China or near, and it's day there when it's night in the US.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 11/9/2019
Good NAS server
11/25/2019 8:23:28 AM

The terramaster is a good NAS server, very complete and easy to use, but the cpu need more power, I tried to use it with plex and streaming 1 video, the cpu reach 60%, with 2 videos playing at same time, the quality is bad and cpu is at 100%.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Jay T.
Ordered on 9/3/2019
Good
9/18/2019 5:14:04 AM

I do not like the support on the WEB page.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Galen G.
Ordered on 7/13/2019
TerraMaster Quality
8/15/2019 11:35:21 PM

This is the second product I have purchased from this company. Quality is very good and customer service is exceptional.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Clarke S.
Ordered on 6/25/2019
This is a great product at an amazing price
7/12/2019 8:24:17 AM

Right now I just stuck a couple of 3 tb drives in it as JBOD but will upgrade soon to a pair of 12 gb drives in RAID 1.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
 
TOP