If return is not from seller error or items are returned used, outbound and return shipping cost may be charged. This amount will be deducted from your refund.
Returns must be shipped back within 30 days of received date.
Please make sure all original parts and accessories are included with the return.
For AMD Wraith coolers please make sure all RGB cables are returned for full refund.
1.) Securely repack item in same shipping packaging and secure with tape exactly as received.
2.) Print provided label and attach to original packaging covering any existing shipping label.
3.) Drop off at newest shipping location. For USPS provided return label a free USPS pickup can be made online.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.