TROPRO-US is committed to providing each customer with the best possible customer service.

Who are we?
We are a couple of friends with a shared passion for performance. We're in love with technology, jokers, cat owners, and most of all obsessed with a mission. We start small, but we want to go high. H. we want everyone to have a comfortable digital life, with no boundaries between the goals you pursue and the tools you use.

Warranty conditions
30 day money back guarantee no matter what the reason
If you return your undamaged product within 30 days of the date of purchase, no matter why, you will receive a full refund.
Conditional lifetime guarantee for quality related problems.
We believe in the quality of our products, but we value the experience that our customers have.
If one of the products you have purchased from us does not work as promised, please send us an email directly via [ ng2020@oneplusthreetech.com ]. We take care of all quality-related questions with a REPLACEMENT OR FULL REFUND.

Free customer support
If you are not sure how to use your product correctly? Contact our friendly customer service team for good support.

Warranty exclusions and restrictions
Although we value customer satisfaction, the following cases are not covered by our warranty:
1. Products purchased from unauthorized resellers
2. Purchases without a valid proof of purchase
3. Defects or damage caused by improper use, abuse, excessive heat, liquids or other external influences
4. Lost or stolen products
5. Products that have been refunded

For some order:
If you can't check the logistics information or the logistics information is updated slowly, you can try to check in this website: https://www.17track.net/zh-cn
If there is still no logistics information, please contact our store directly, we will help you deal with the problem at the first time.
Finally, thank you to each customer has been the support of our store.
All The Best.
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