TROPRO-US is committed to providing each customer with the best possible customer service.
Who are we?
We are a couple of friends with a shared passion for performance. We're in love with technology, jokers, cat owners, and most of all obsessed with a mission. We start small, but we want to go high. H. we want everyone to have a comfortable digital life, with no boundaries between the goals you pursue and the tools you use.
30 day money back guarantee no matter what the reason
If you return your undamaged product within 30 days of the date of purchase, no matter why, you will receive a full refund.
Conditional lifetime guarantee for quality related problems.
We believe in the quality of our products, but we value the experience that our customers have.
If one of the products you have purchased from us does not work as promised, please send us an email directly via [ email@example.com ]. We take care of all quality-related questions with a REPLACEMENT OR FULL REFUND.
Free customer support
If you are not sure how to use your product correctly? Contact our friendly customer service team for good support.
Warranty exclusions and restrictions
Although we value customer satisfaction, the following cases are not covered by our warranty:
1. Products purchased from unauthorized resellers
2. Purchases without a valid proof of purchase
3. Defects or damage caused by improper use, abuse, excessive heat, liquids or other external influences
4. Lost or stolen products
5. Products that have been refunded
Limited time offer, ends 05/13
TROPRO (USA) Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from TROPRO (USA)
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg
Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by TROPRO (USA)
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, TROPRO (USA) will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by TROPRO (USA).
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. TROPRO (USA) will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. TROPRO (USA) does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by TROPRO (USA) will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.