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395 Ratings (78% Positive) 

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On-Time
Delivery
94.58%
Product
Accuracy
81.36%
Customer Service
Satisfaction
79.29%
Jonathan R.
Ordered on 9/11/2020
Super slow response and shipping
9/28/2020 1:05:33 PM

Stated 5-7 business days to ship. Tag finally created on 9/14. Evidently shipped by ground as I watched u come across the upper us and stagnate in Washington since the 19th. This is now 15 business days and the tracker shows it still in Kent Washington.

  • No
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  • Didn't contact
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Anonymous
Ordered on 9/14/2020
Good Product, Slow on Shippinh
9/26/2020 12:12:27 PM

They didn’t ship it until 2 days or so after buying it, (bought early Monday morning, wasn’t shipped until Wednesday (around 48 hours later). The product works great and was as described though. If they didn’t take two whole days to create the label and ship, it would be 5 stars.

  • No
  • Yes
  • Didn't contact
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Lauren R.
Ordered on 7/21/2020
Broken mic boom but only offered refund or replacement mic
8/5/2020 1:45:55 PM

The mic boom was broken but the headset worked properly. I contacted the seller to see if he could send just the replacement mic boom piece because my son wanted to keep the actual headset and they didn't want to do that. Only offered me a refund or replacement of then entire thing which may be understandable as maybe they didn't have a replacement mic boom on hand to send. Anyway my other son had the RIG 400 and I just detached the mic boom from that headset to replace the broken one the seller sent. It was supposed to be refurbished in good working condition, but the boom arrived with visible bite marks all over and didn't work properly. I didn't pay too much for this headset or I would have been more mad. I solved the solution on my own so beware buying refurbished as you might just want to spend the extra and buy new as atleast you know it will work that way. The seller in my opinion doesn't test the products out well enough before shipping them and therefore the problem wouldn't have ever happened. Overall the headset works great and I had to replace the mic boom, this is a comfy headset and good sound quality. For the price I'm satisfied.

  • Yes
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Edvin K.
Ordered on 7/11/2020
so disappointed
7/27/2020 12:13:44 PM

Contact to seller , and seller never responded so disappointed about this item and send this back to seller.

  • Yes
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Albert J.
Ordered on 6/8/2020
Full of Lies
6/14/2020 5:01:36 PM

Both devices sent are refurbished. No where in the description does it suggest that I'm buying refurbished products. Huge thumbs down. Will not buy from here again.

  • Yes
  • No
  • Didn't contact
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Brittany D.
Ordered on 4/4/2020
Awful all around
4/23/2020 6:52:19 AM

Do not buy from this seller. I got the Philips Hue lights from this seller. It was missing the hub, a critical part to actually working. I tried to get a replacement and it has taken forever. Instead they said they were going to issue me a refund and I'd have to just buy another. After nearly 2 weeks, they said they issued my refund. Instead I'm being charged twice and being told it's my bank's fault and they definitely haven't charged me twice. Never again ordering from the marketplace.

  • Yes
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E M.
Ordered on 3/23/2020
Awesome item
4/6/2020 12:13:01 PM

Great price, great delivery, great product.

  • Yes
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Anonymous
Ordered on 11/23/2018
DOA
8/27/2019 5:02:43 PM

Was dead on arrival , never worked from the start.

  • Yes
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  • Didn't contact
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David L.
Ordered on 7/29/2019
Wrong part sent
8/13/2019 11:46:14 AM

Ordered universal belt clip with adjustable size, received static belt clip designed for H2PRO Case for iPhone 6/6s. Waited 2 days after contacting, received no response, now I have to wait another 2 days after Newegg contacted, just to wait another 3 - 7 days for a refund. I won't ever be purchasing off Newegg Marketplace again. Newegg themselves are great, but 3rd party stuff is garbage.

  • Yes
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Pat G.
Ordered on 6/8/2019
6/18/2019 3:18:51 PM

I was charged almost $30.00 for express shipping. It took two days to process the order and then four days total shipping time. If you are going to charge that much in shipping costs, use UPS or Fed-EX 2nd Day Air. Not ground shipping with USPS.

  • Yes
  • Yes
  • Didn't contact
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Aaron K.
Ordered on 6/2/2019
Wrong product
6/17/2019 1:30:52 PM

What I thought I was getting was the he Universal Belt Clip equipped with springs. What I instead got was the static non-adjustable clip with no springs.

  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Thurman W.
Ordered on 1/25/2019
The refurbished Phillips Hue system worked perfectly, was on time, with no problems
2/11/2019 12:57:32 PM

Excellent price, purchase experience, and product.

  • Yes
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Ray A.
Ordered on 11/4/2018
IPAD 4
12/2/2018 12:41:24 PM

Great item very versatile and simple good investment and very inexpensive

  • Yes
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Segwendolyn W.
Ordered on 10/16/2018
Never Again
11/27/2018 1:02:29 PM

No I do not recommend this seller. I purchased a iPod and wanted to return the item because I was not able to update it. Upon sending it back I never received a refund for my purchase. I misplaced the tracking info but I know they received the item because I sent it USPS priority. Still no refund. Basically $55 down the drain. Being honest goes a long way and they aren’t acting like they never got the item back.

  • Yes
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Anonymous
Ordered on 11/4/2018
Faulty product, but seller responded rapidly and fairly
11/27/2018 2:22:12 AM

I purchased a "refurbished" iPad, which had a worn out earphone socket. It would have been simple to check, which makes the "refurbished" label doubtful. It arrived in a solid enough cardboard box in a padded envelope, but the tablet was free to move about in the box as it had nothing inside to protect it. The positive side of this and the reason I've given it a fair rating is that the overall experience was a good one all things considered. On being notified, the seller responded immediately, emailed an address label and returns slip and raised no questions. They paid for the return fees, which I didn't expect, and they also used USPS priority mail. When the package had been shipped out to me by FedEx, that carrier sat on it for five days without moving it at all. So I was pleased to use USPS and the seller got the package back rapidly. They issued a refund at once, again no questions asked, and NewEgg processed it. I could have chosen a replacement, but I felt that one faulty "refurb" was enough. It could easily have been really bad luck but I wasn't willing to try again. Personal choice, nothing to do with the quality of the transaction overall.

  • Yes
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JOHNY S.
Ordered on 11/7/2018
I am happy with the purchase
11/24/2018 5:09:05 AM

I am happy with the purchase. IPad is in a good condition with minor to invisible scratches and dents. Received only IPad and a non-branded charger. No ear phones. The device is functioning good and charging is lasting for few hours. So, overall happy for the price I spent.

  • Yes
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fred l.
Ordered on 11/7/2018
accurately graded refuribished iPads, perfect out of the box
11/23/2018 3:27:45 PM

Recommend highly, great deals & delivery.

  • Yes
  • Yes
  • Didn't contact
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Roy P.
Ordered on 11/5/2018
Awesome
11/20/2018 8:55:04 AM

Shipping was very fast. Item works great . Thanks.

  • Yes
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  • Didn't contact
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Tedd G.
Ordered on 11/4/2018
Not very secure in the packing, bounced around in the box. But, it did boot ok.
11/19/2018 9:58:40 AM

Not very secure in the packing, bounced around in the box. But, it did boot ok. The shipping was a little slow. But the Ipad worked fine, Perfect upgrade for Facetime!

  • Yes
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Anonymous
Ordered on 11/4/2018
11/19/2018 9:45:05 AM

I received item damaged in a matter in which it should have never been shipped to anyone. I cannot in good faith recommend this merchant.

  • Yes
  • No
  • No
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